Concierge (Part Time) - Apply Now!

Experience Senior Living Team is a dynamic and passionate organization dedicated to enriching the lives of older adults by empowering them to live life to the fullest. This team is composed of a diverse group of professionals including creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers. Each team member plays a crucial role in making a positive and lasting impact on the lives of residents, their families, and fellow team members. The organization prides itself on fostering a supportive, innovative, and caring environment where the physical, emotional, and social needs of seniors are met with utmost respect, compassion, and professionalism. As part of this inspiring collective, the role of Concierge is vital in providing exceptional customer service and support to residents, their families, guests, vendors, and staff. The Concierge serves as the central point of contact, responding promptly and efficiently to various needs, requests, and concerns, ensuring an elevated level of care and satisfaction. This role demands a high degree of interpersonal skills, empathy, discretion, and the ability to manage multiple tasks simultaneously while maintaining a warm and welcoming presence within the community. The Concierge is responsible for understanding the unique preferences and requirements of each individual, delivering personalized solutions that enhance their overall living experience. Responsibilities also include answering phones promptly, coordinating essential services such as transportation, reservations, and deliveries, and maintaining clear and timely communication with residents and staff. Additionally, the Concierge acts as a liaison with various departments, including culinary services, to ensure event attendance and meal reservations are seamlessly managed and executed. Maintaining the community's security and an inviting environment through monitoring visitor logs and keeping the reception area organized and professional are also vital components of the role. The Concierge is expected to be proactive in reaching out and welcoming new residents and families, providing them with essential information regarding available services and helping them integrate smoothly into the community. The ideal candidate for this position demonstrates a customer-first attitude, patience, creativity, problem-solving skills, and the ability to work efficiently both independently and as part of a team. Familiarity with technology, including computers, tablets, and common office software, is essential, as is the capability to adapt to varying schedules that may include evenings, weekends, and holidays. A valid driver’s license is often required to fulfill certain responsibilities related to transportation coordination. Overall, the Concierge role at Experience Senior Living offers an opportunity to make a meaningful and positive difference in the lives of seniors by delivering exceptional service and fostering a welcoming and secure environment. This position not only supports the operational success of the senior living community but also nurtures a culture of respect, dignity, and joy for all who call it home.

• Experience as a concierge or experience in a customer service role is preferred
• One to two years of working with seniors preferred
• Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving
• Ability to communicate verbally, in writing, and through pictures when necessary
• Able to exude confidence and patience with all interactions
• Ability to manage time efficiently
• Able to operate standard office equipment
• Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email
• The position may require driving responsibilities
• must possess a valid driver’s license with an acceptable driving record per company's Motor Vehicle Policy
• Able to think creatively and independently to meet worthwhile objectives
• Able to be innovative to create and generate solutions
• Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues
• Able to use reason, even when dealing with emotional topics
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems
• Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results
• Expected to be punctual, neat, clean, and professional in appearance
• Ability to work varied schedules to include weekends, evenings, and holidays