Concierge, Hope Lodge - Apply Now!

The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. With a rich history of research, education, advocacy, and patient services, ACS stands as a leader in the fight against cancer. The organization harnesses the passion and expertise of its employees and 1.3 million volunteers who work tirelessly toward a world free from cancer. Incorporating diverse backgrounds and experiences within its workforce, ACS strives to better serve varied communities and provide support where it is most needed. The commitment of the American Cancer Society extends beyond just battling disease; it involves providing comfort and guidance to those affected by cancer and empowering them through programs and services that improve health outcomes and enhance quality of life. The role of Concierge at the American Cancer Society is integral to sustaining a welcoming and supportive environment for all guests. Serving as the first point of contact, the Concierge manages front desk operations at one of ACS's facilities, ensuring that each guest experience is seamless and comforting. This role involves greeting guests, managing check-in and check-out procedures, responding to inquiries, and coordinating transportation and security measures. The Concierge not only provides critical logistical support but also fosters an atmosphere of compassion and respect that aligns with the organization’s mission. Scheduling for this position is from 3:00 pm to 11:00 pm, Sunday through Wednesday, with an hourly pay of $19.50. The role also qualifies for additional shift differential pay due to evening hours and is fully benefits eligible, reflecting the organization's commitment to caring for its employees. Beyond routine front desk duties, the Concierge plays a pivotal role in coordinating services such as the EMPOWER Program, ensuring smooth transportation scheduling for patients and guests. They maintain accurate guest records and a tidy front desk area while continuously monitoring lobby security to implement safety protocols. The position demands excellent communication and interpersonal skills, the ability to work independently while multitasking, and proficiency with Microsoft Office and multi-line phone systems. The DTO role requires a minimum of one year of customer service experience, with previous hospitality experience considered advantageous. ACS supports a supportive and professional environment where employees are encouraged to develop their skills and grow within the organization. Overall, joining the American Cancer Society as a Concierge offers an opportunity to make a meaningful impact on people’s lives through dedicated service and support. Working with a passionate team united by a mission to end cancer, employees in this role contribute directly to the comfort and safety of patients and their families, embodying the values of compassion and excellence that define the ACS culture.

• High school diploma or equivalent
• Minimum 1 year of customer service experience
• Ability to work flexible hours including evenings and weekends
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and multi-line phone systems
• Ability to work independently and multitask