Concierge, Hope Lodge - Apply Now!

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Established over a century ago, the Society has grown to include 1.3 million volunteers and a dedicated staff who are continually driving progress in cancer research, patient services, prevention, and advocacy. With a commitment to inclusivity and diversity, the organization works across communities to provide cancer patients and their families with vital assistance and support during some of the most challenging moments in their lives. The American Cancer Society fosters a work environment rich in opportunity, growth, and fulfillment for its employees, who are united by a shared mission to end cancer for everyone. The culture is one of collaboration and respect, where diverse talents and experiences come together to make a lasting impact on health outcomes and community wellness. As an employer, ACS offers competitive compensation, comprehensive benefits including medical, dental, and retirement plans, paid time off, wellness initiatives, and ongoing professional development to support career growth. The Concierge position at Hope Lodge, operated by the American Cancer Society, is a frontline role that plays a critical part in delivering exceptional guest services. Hope Lodge provides free, temporary lodging to cancer patients and their caregivers who must travel away from home for treatment, ensuring they have a comfortable, supportive environment during their time of need. The Concierge serves as the vital first point of contact and ambassador for these guests, managing the front desk, assisting with transportation, and providing administrative support to maintain smooth operations. This role demands exceptional customer service skills, strong organizational abilities, and the capacity to multitask in a fast-paced and emotionally sensitive setting. The Concierge greets guests with warmth and empathy, coordinates transportation to and from medical appointments, handles guest inquiries, and performs administrative duties such as managing reservations and maintaining guest records. Safety and security of guests and property also fall under the Concierge's responsibility, ensuring adherence to established protocols at all times. This position requires the ability to work flexible hours, including evenings, weekends, and holidays, reflecting the operational needs of Hope Lodge. A high school diploma or equivalent is necessary, with additional education in hospitality management or customer service considered a plus. Previous experience in a related field is preferred, alongside proficient communication skills, computer literacy including reservation systems, and multitasking capabilities. Physical stamina is essential due to the nature of the job, which involves standing, walking, and occasional lifting or moving of luggage. This role offers a starting wage of $18.59 per hour with a schedule from Thursdays to Saturdays, 3 pm to 11 pm. The final compensation package will be based on the candidate's education, experience, and skills, evaluated in a fair and non-discriminatory manner. Joining ACS means becoming part of a mission-driven community dedicated to hope, healing, and the relentless fight against cancer, where your work directly supports patients and caregivers in their cancer journey.

• High school diploma or equivalent
• previous experience in hospitality, guest services, or a related field preferred
• excellent communication and interpersonal skills
• strong organizational and multitasking abilities
• proficiency with computer software and multi line telephone systems
• ability to work independently and in a team
• availability to work flexible hours including evenings, weekends, and holidays