Concierge - Driver, Hope Lodge - Daytime (Monday - Friday)

The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem through research, education, advocacy, and service. With a workforce of employees and 1.3 million volunteers, the organization continuously strives to raise the bar in cancer prevention, early detection, treatment, and patient support. The Society values a diverse culture, encompassing backgrounds and experiences that reflect the communities it serves, ensuring compassionate and effective service delivery for patients and their families. The American Cancer Society’s Hope Lodge provides a home away from home for cancer patients and their caregivers who must travel away from home for treatment. Serving as a crucial resource, Hope Lodge offers free lodging and support services to ease the burdens faced during cancer treatment. The Concierge - Driver role at Hope Lodge is a frontline ambassador position, essential in creating a welcoming, comforting environment. This role is responsible for managing front desk operations and transportation services, ensuring guests receive exceptional hospitality and support to meet their unique needs. The Concierge - Driver schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with a pay rate of $18.59 per hour. This full-time position is eligible for benefits, offering a comprehensive package that includes paid time off, medical, dental, retirement plans, wellness programs, and opportunities for professional development. In this role, the Concierge - Driver is tasked with greeting guests and visitors warmly, assisting with check-in and check-out procedures, providing detailed information about Hope Lodge amenities, services, and local attractions, and responding promptly to guest inquiries and requests. Attention to detail and strong multitasking capabilities are required to maintain an organized front desk and ensure a smooth, welcoming guest experience. Additionally, the Concierge coordinates the safe and timely transportation of guests to and from appointments. This includes driving guests in a courteous manner while adhering to all traffic laws. Maintaining the cleanliness and safety of the transportation vehicles is also essential. The administrative component of the role involves managing incoming communications, maintaining accurate guest records, processing reservations, and supporting various clerical tasks such as filing and data entry. Safety and security responsibilities include monitoring the lobby area, implementing guest identification protocols, controlling access to the premises, and responding effectively to emergencies, all of which support a secure environment for guests and staff. Candidates for this role should possess at least a high school diploma or equivalent, with experience in hospitality or guest services highly preferred. A valid driver's license with a clean driving record is mandatory, especially given the transportation component of the job. Strong communication skills, empathy, organizational ability, proficiency with computer systems such as Microsoft Office and multi-line phone systems, and adaptability are crucial to thrive in this fast-paced environment. The American Cancer Society values teamwork and expects all employees to work collaboratively to ensure guests have a seamless and supportive experience at Hope Lodge. This position demands physical stamina for extended periods of standing, walking, lifting luggage, and safe driving. The Society is committed to providing a supportive workplace with generous benefits and an inclusive culture where every employee can contribute to its lifesaving mission with pride and fulfillment.

• High school diploma or equivalent
• previous experience in hospitality, guest services, or a related field is preferred
• must have a valid drivers license with a clean driving record
• excellent communication and interpersonal skills
• strong organizational and multitasking abilities
• proficiency in computer skills including Microsoft Office Suite and reservation systems
• proficiency in using multi line telephone systems
• ability to work independently and in a team
• availability to work flexible hours including evenings, weekends, and holidays