Concierge - Apply Now!

Four Seasons is a globally renowned luxury hospitality company known for its exceptional service and commitment to creating unforgettable experiences for its guests. Founded on the principle that the people who make up the team are its greatest asset, Four Seasons fosters an inclusive and supportive culture where employees are encouraged to grow, push themselves, and treat each other with respect and dignity. This ethos extends not only internally among team members but also externally through the genuine and heartfelt service provided to every guest, partner, and resident who visits its properties around the world. With a footprint spanning numerous countries and regions, Four Seasons has become synonymous with high standards of excellence in the luxury hotel and resort industry, continuously setting new benchmarks for hospitality and guest satisfaction. Four Seasons Resort and Residences Napa Valley is situated in the heart of North America's premier food and wine region, offering guests a distinctive luxury resort experience surrounded by world-class vineyards. The property prides itself on blending innovative, seasonal cuisine at its Michelin-starred restaurant Auro, comprehensive holistic spa services at Spa Talisa, and the personalized, attentive service characteristic of the Four Seasons brand. The resort is a Forbes Travel Guide Five-Star destination providing breathtaking views of Napa Valley and a warm, inviting atmosphere that makes every guest feel uniquely cared for. The role of Concierge at Four Seasons Resort and Residences Napa Valley is pivotal to maintaining the resort’s reputation for excellence. The Concierge serves as a vital point of contact for guests, helping to create memorable, personalized experiences by responding to a wide range of requests with attentiveness and professionalism. This full-time position demands flexibility, as shift times vary to support the resort’s 24/7 operational needs, covering early mornings, mid-day, and evening hours. The hourly wage for this position is $28.04, reflecting the premium standards expected at the resort. The Concierge not only assists guests pre-arrival and during their stay by providing insightful recommendations and arranging services such as wine tastings, dining reservations, and transportation but also handles correspondence and logistical needs like shipping packages and processing mail and messages efficiently. They work closely with a variety of internal departments and external vendors to enrich the guest experience, utilizing specialized software and communication tools to keep track of requests and ensure seamless service delivery. Candidates for this role should bring experience working in luxury hospitality environments, particularly within concierge or front office roles, and have strong knowledge of the Napa Valley area considered a plus. Excellent communication skills, a professional demeanor, problem-solving abilities, and thecapacity to multitask in a fast-paced, high-volume setting are essential. The resort emphasizes a commitment to its team members' growth, offering competitive salaries and benefits that include medical and dental options, parental leave pay, extensive training and development, and complimentary accommodations at Four Seasons properties worldwide. Joining Four Seasons Resort and Residences Napa Valley as a Concierge means becoming part of a team dedicated to delivering exceptional hospitality. The role is ideal for individuals passionate about creating unique guest experiences in an iconic location that celebrates the best of wine country luxury. This opportunity allows for personal and professional growth supported by one of the most respected brands in the travel and leisure industry.

• Valid US work authorization
• previous concierge experience
• ability to work full-time with flexible hours including early morning, mid-day, and evening shifts
• strong communication skills
• ability to multitask in demanding environments
• strong computer proficiency
• clean driving record