Customer Service Representative - $16 to $22 per HOUR

Forward Air is a leading ground transportation and logistics company that has been in operation since 1990. Specializing in providing efficient and reliable freight transportation services, Forward Air caters primarily to the North American air freight and expedited less-than-truckload (LTL) markets. With a strategic focus on accelerated, time-definite surface shipping, Forward Air offers a cost-effective alternative to air cargo transport, delivering goods promptly within specified timeframes but without the premium cost associated with air freight. The company supports a wide range of clients, including logistics companies, freight forwarders, integrated air cargo carriers, passenger and cargo airlines, and non-traditional shippers. Its comprehensive service offerings include linehaul service, full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program. Forward Air's expansive network encompasses over 90 facilities located at or near major airports in the U.S. and Canada, 12 regional sort centers, and more than 300 beyond points, making it one of the most extensive linehaul networks in the industry. This network is bolstered by direct partnerships with owner-operators and other surface transportation providers, enabling competitive pricing alongside high service quality. The company's reputation for integrity and trustworthiness is underscored by its ranking as the third most trustworthy company in Newsweek's 2022 Americas Most Trustworthy Companies publication. The role of a Customer Service Representative (CSR) at Forward Air is pivotal in maintaining the company's high standards of customer interaction and operational excellence. The CSR acts as the first point of contact for external customers, handling questions, complaints, and shipment tracking inquiries with professionalism and a strong customer-centric approach. Responsibilities include answering incoming calls, notifying customers of freight availability, performing detailed data entry tasks related to both domestic and international bills, and maintaining essential logs and files as outlined by company policies and procedures. The position also involves auditing outbound shipments, managing inbound and outbound manifests using the AS400 system, and responding promptly to email inquiries. Specific duties for smaller stations include preparing in-bond documentation, processing container acceptance, maintaining office cleanliness, and managing dock receipt processes for export bookings. Forward Air seeks candidates who possess strong communication skills, the ability to work effectively under pressure in a fast-paced environment, and proficiency in Microsoft Office applications. Experience or knowledge of industry documents such as bills of lading, master airway bills, and TSA forms is highly beneficial. The ideal candidate is detail-oriented, deadline-driven, and committed to building a long-term career within the company. This role not only supports operations but also contributes to preserving the company's positive corporate image and fostering productive relationships across various departments. Forward Air offers an equal employment opportunity environment in which the contributions of its employees are recognized and valued, promoting both professional growth and operational success within the transportation logistics sector.

• High school diploma or GED equivalent
• Ability to pass basic hazardous materials training
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office products
• Ability to perform administrative duties including data entry and filing
• Ability to maintain positive and professional relationships
• Demonstrated ability to meet deadlines
• Experience with AS400 operating systems is a plus
• Knowledge of transportation industry is a plus