Concierge - Apply Now!

Planned Companies is a distinguished property management and lifestyle service provider dedicated to enhancing the living experience of residents, tenants, and guests across their diverse portfolio of properties. Recognized for their commitment to excellence, Planned Companies emphasize not only maintaining well-kept and secure properties but also fostering a warm and welcoming community atmosphere. The company combines professional property management expertise with personalized tenant engagement to ensure that every individual feels valued and respected. Operating within the vibrant locale of Fort Lee, New Jersey, Planned Companies upholds high standards of customer service and hospitality, positioning themselves as a leader in the property and lifestyle service industry. The Concierge role within Planned Companies is designed to be a vital point of contact for tenants, guests, and vendors entering the property. This role demands a highly motivated, courteous, and knowledgeable individual who understands the significance of first impressions and the impact of outstanding service delivery. Scheduled mainly for weekend shifts, including Saturdays from 9am to 6pm and Sunday and Monday nights from 11pm to 7am, this position offers a competitive pay rate of $18.00 per hour. The concierge’s primary responsibility is to ensure the smooth operation of the front desk, provide exceptional service, and contribute to a safe, secure, and pleasant environment for all building occupants. The Concierge will greet, announce, and guide tenants, visitors, and vendors with professionalism and friendliness, creating a positive and memorable experience. Beyond basic reception duties, this role involves developing personal relationships with tenants to offer tailored services that align with their unique lifestyles and preferences. This includes assisting with restaurant, business, hotel, and entertainment reservations, organizing on-site events, and providing referrals for local attractions and services. The Concierge also manages logistical tasks such as documenting and securing mail, handling deliveries, monitoring the lobby, managing access control systems like keys and access cards, and answering telephones efficiently. The ideal candidate for this position will bring over three years of customer service experience, demonstrating excellent written and verbal communication skills along with basic computer proficiency. A deep knowledge of local attractions, establishments, and services is essential to effectively respond to tenant inquiries and enhance their living experience. The role requires someone polite, friendly, self-assured, and adept at multitasking with good time-management skills, plus the physical ability to lift up to 50 lbs when necessary. The Concierge position offers full-time employees eligibility for a comprehensive benefits package including medical, dental, vision, and ancillary benefits while all employees have access to a 401K plan with employer matching. Working as a Concierge at Planned Companies means joining an equal opportunity employer that values diversity and inclusion, ensuring a welcoming workplace free from discrimination. Planned Companies’ commitment to employee well-being and professional growth makes this role an excellent opportunity for individuals who take pride in delivering outstanding customer service and contributing to a vibrant community environment.

• 3+ years of customer service experience
• desire and passion to provide a warm and welcoming hello to everyone
• excellent written and verbal communication and basic computer skills
• knowledge of local attractions and establishments
• polite, friendly, self-assured and able to multitask with good time-management
• ability to lift up to 50lbs when needed