Concierge - Apply Now!

Sunrise Senior Living is a leading provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. Renowned for fostering a positive and supportive culture, Sunrise Senior Living has been certified as a Great Place to Work by Activated Insights for eight consecutive times. This prestigious recognition is a testament to the company’s commitment to creating a welcoming and enriching environment for both its residents and team members. As a renowned senior living community, Sunrise focuses on building meaningful relationships among residents, their families, and the staff, fostering a deep sense of joy and fulfillment in the work performed. The organization prioritizes serving others with compassion, upholding dignity, and enhancing the quality of life for seniors through dedicated care and support. Sunrise of Bloomfield Hills is currently seeking a Concierge, a vital role that acts as the initial point of contact and the first impression for residents, potential residents, families, and visitors. The Concierge is essential in managing communications, ensuring a welcoming environment, and supporting the operational needs of the community. This role encompasses a blend of customer service, administrative duties, sales support, and risk management tasks. The position requires excellent interpersonal skills to greet and assist visitors warmly, manage phone calls efficiently, and provide information about the community. The Concierge plays an active role in the recruitment process by greeting potential job candidates and assisting with applicant tracking. Furthermore, the Concierge supports sales and marketing efforts by assisting with move-in processes and maintaining marketing materials. In addition to front desk responsibilities, the Concierge ensures the community’s common areas such as the Bistro are clean, well-stocked with refreshments, and pleasant for residents and visitors alike. A critical part of the position involves risk management—partnering with leadership to ensure compliance with safety regulations, managing entry and exit protocols, and participating in emergency response measures. Administrative tasks include managing resident lists, meal ticket coordination, mail distribution, office supply monitoring, and assisting with payroll distribution. The Concierge is expected to work collaboratively within the team, embody Sunrise’s principles of service and core values, and participate in ongoing training and engagement activities to promote a positive workplace culture. This is a full-time role at Sunrise Senior Living that offers competitive compensation with a comprehensive benefits package including medical, dental, vision, life, and disability plans, retirement options, paid time off, and more. Sunrise Senior Living promotes career growth and development, providing a fulfilling opportunity for individuals passionate about making a positive impact in senior care and community service.

• High school degree or GED
• Proven customer service experience
• Proficiency in Microsoft Office and other relevant computer applications
• Ability to learn new software
• Strong communication and interpersonal skills
• Ability to handle multiple priorities effectively
• Good organizational and time management skills
• Commitment to safety protocols and procedures
• Ability to work collaboratively within a team
• Must pass drug test and other health screenings as condition of employment
• Compliance with Covid-19 and Influenza vaccination mandates where applicable