Member Experience Representative (Opelousas, LA)

Pelican State Credit Union, founded in 1956, is a reputable financial institution committed to serving individuals and families across Louisiana. It holds the distinction of being the largest state-chartered credit union in the state, proudly supporting over 68,000 members nationwide. With a dedication to fostering a work culture rooted in faith and the principle of loving one's neighbor, Pelican State Credit Union emphasizes diversity, inclusion, and respect within its workforce. Employees are encouraged to contribute positively to the organization's culture, which values innovative decision-making and superior member service, driven by the belief that diverse backgrounds and skill sets make the team stronger and more effective. The credit union’s Opelousas Branch, located at 2508 S Union St, Opelousas, LA, serves as a central hub for delivering exceptional financial services to the community. The Member Experience Representative role at Pelican State Credit Union is a vital front-line position focused on greeting members upon entering the branch and assisting them with a wide range of financial needs. This full-time position requires a proactive individual who thrives in both interpersonal and digital communication environments, engaging with members in person, by phone, and through text or digital messages. The primary responsibility of this role is to deliver outstanding service and support while performing various financial transactions, such as deposits, withdrawals, loan payments, transfers, and check cashing. Additionally, the Member Experience Representative supports teller and lobby operations, ensuring the smooth flow of member interactions within the branch. A typical day for someone in this role includes acting as a concierge for members, facilitating lobby flow, assisting with account opening and closing, balancing the teller drawer, and supporting Interactive Teller Machine (ITM) operations. Furthermore, the role involves promoting and cross-selling Pelican’s financial products and services to meet member needs effectively. This aspect underscores the position’s sales environment, where meeting monthly sales goals plays a crucial part. Candidates ideally possess a positive attitude, strong problem-solving capabilities, and excellent cash-handling skills. The Member Experience Representative is expected to embrace Pelican’s core values, contribute to its inclusive culture, and help maintain a safe and welcoming environment for both members and employees. The work schedule is Monday through Friday, 8:30 am to 5:15 pm, with no travel required. This role not only offers the opportunity to engage with the community but also to grow within a well-established financial organization dedicated to its employees' well-being through competitive benefits and a supportive workplace culture.

• Minimum of one year of continuous job experience
• High School Diploma or equivalent
• Excellent oral, written, and telephone communication skills
• Strong problem-solving and member service skills
• Working knowledge of Microsoft Office including Word, Excel, and PowerPoint