Collingswood,NJ,USA-based Airport at Delta | Hiring

Hickory Pet Inn is a well-established and trusted pet care facility located in Plymouth Meeting, PA, and is part of the esteemed Hickory Veterinary and Specialty Hospital family. With a legacy spanning over 60 years, Hickory Pet Inn has built a solid reputation for delivering premier boarding, daycare, grooming, and bathing services in a safe, compassionate, and friendly environment. Being an integral part of this family, Hickory Pet Inn extends the same commitment to excellent care and customer service that has long defined the Hickory Veterinary and Specialty Hospital brand. Serving the local community with devotion and professionalism, the establishment prides itself on making every pet and pet parent feel valued and cared for. The role of Client Service Representative (CSR) at Hickory Pet Inn is a frontline position crucial to ensuring an outstanding client experience. As a CSR, you will be the friendly face and voice greeting clients and their pets, often being the first and last point of contact in their day. Your responsibilities will involve warmly welcoming clients, managing phone and email communications, scheduling appointments, assisting with check-ins and check-outs for various services like boarding, grooming, and daycare, and maintaining precise records in the reservation system. This position requires a mix of excellent communication skills, a warm and approachable demeanor, compassion for animals, and efficiency in performing administrative tasks. Furthermore, as a full-time on-site role based at Hickory Pet Inn, the schedule may include some weekend and evening shifts, reflecting the dynamic nature of pet care services. The compensation for this role ranges from $16.00 to $18.00 per hour, depending on experience. Joining the Hickory Pet Inn team means becoming part of a close-knit workplace that values respect and promotes professional growth. The role not only offers a chance to apply and deepen your customer service expertise but also to work in an environment passionate about pets and their wellbeing. From pet care discounts to a uniform allowance, paid time off, and holiday pay, together with career development opportunities, the benefits encompass both employee wellbeing and professional advancement. For those who love animals and thrive on fostering positive client relationships, this position presents a fulfilling career step within a beloved community institution.

• previous experience in a customer service role, veterinary, pet care, or hospitality preferred
• strong communication skills and a genuine love for animals
• ability to multitask in a busy environment while staying calm and courteous
• a positive, team-focused attitude and willingness to learn
• proficiency with scheduling software and computer systems is a plus