Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Breeze Urgent Care is a key player in the healthcare sector of the Dallas Fort Worth area, providing comprehensive urgent care services designed to meet the needs of local communities. Founded under the umbrella of Texas Health Resources, one of the region's largest health systems, Texas Health Breeze Urgent Care has quickly established itself as a trusted healthcare provider known for its commitment to accessibility, quality care, and patient satisfaction. With numerous urgent care centers operating from 8 a.m. to 8 p.m. every day of the year, these centers aim to reduce wait times and provide convenient, affordable care options for minor illnesses and injuries. The organization plans to expand its footprint to 20 locations across the Dallas Fort Worth area, emphasizing patient-centered care and community health. The centers have garnered numerous accolades, including top recognitions such as Best Urgent Care/Walk-in Clinic by Dallas Morning News and several Reader's Choice awards, demonstrating their dedication to clinical excellence and patient experience. They have also received the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, highlighting their focus on continuous professional development and training in urgent care medicine. The Clinical Concierge role at Texas Health Breeze Urgent Care is essential to the smooth functioning of these healthcare centers. This full-time position requires dedication, clinical expertise, and excellent interpersonal skills as the Concierge helps guide patients and their guests through the entire urgent care visit. The Clinical Concierge operates in a fast-paced, dynamic environment floating between multiple urgent care locations in Fort Worth, Texas. Responsibilities include a mix of clinical duties such as assisting healthcare providers with patient care, performing laboratory tests and diagnostic x-rays within licensed practice scopes, and managing patient registration and discharge processes using Epic electronic health record systems. The Concierge plays a pivotal role in enhancing the patient experience by ensuring efficient throughput, clear communication, and empathetic interactions. Those employed in this role must demonstrate discretion, sound judgment, and diplomacy alongside clinical proficiency. This position demands maintaining multi-disciplinary competencies through rotating assignments in various clinical tasks, creating a versatile and highly skilled workforce. Working 3 twelve-hour shifts weekly, the Concierge's schedule ranges from morning to evening hours, allowing for work-life balance alongside professional development opportunities including continuing education credits for medical assistant certification renewal. Texas Health Breeze supports its staff with an array of benefits such as 401k plans, paid time off, comprehensive medical and dental insurance, parental leave, tuition reimbursement, and student loan forgiveness programs. The role also provides opportunities to work within a strong unit-based council and a supportive team culture that encourages ongoing growth and innovation in nursing and patient care practices. Overall, the Clinical Concierge at Texas Health Breeze Urgent Care offers a rewarding career path for licensed vocational nurses, medical assistants, or certified non-certified radiology technicians who are passionate about providing top-tier healthcare services. This role embodies the spirit of being Better + Together, contributing significantly to the health and well-being of North Texans through compassionate, high-quality urgent care.

• High school diploma or equivalent
• Completion of approved NCT training program
• Successful completion of a Medical Assistant or vocational nurse program
• Six months clinical healthcare experience
• Six months x-ray or training program experience
• Registered NCT license by Texas Medical Board upon hire
• LVN license if applicable
• Certification as medical assistant or equivalent
• Basic Cardiac Life Support certification
• THR Urine Drug Collector training