City Of Houston,TX(Houston,TX,USA)Hiring:Senior Landside

The City of Houston, a leading municipal government entity, is committed to providing efficient, secure, and customer-focused public services to its residents and visitors. Known for its diverse population and dynamic growth, Houston's municipal departments actively work to maintain safety, enhance operational functionality, and deliver high-quality public experiences across various sectors. Among the critical operations supporting these services is the Houston Airport System, which manages the city's airports, including William P. Hobby Airport (HOU), ensuring safe and seamless airport operations at one of Texas' major transportation hubs. The Department of Operations at the Houston Airport System plays a key role in facilitating the smooth flow of passengers and vehicles while maintaining stringent safety and security regulations. Within this framework, the City of Houston is seeking qualified candidates for the position of Senior Landside Agent in the Operations Division at William P. Hobby Airport. This is a shift work role, involving rotating schedules including weekends and holidays, that demands flexibility and dedication. The position operates within the Landside Operations sector of the Airport Operations Centers (AOC), which collaborates closely with multiple stakeholders such as the Transportation Security Administration (TSA), Houston Fire Department (HFD), Houston Police Department (HPD), and Federal Aviation Administration (FAA). The primary responsibility of the Senior Landside Agent is to maintain a safe, secure, and efficient airport environment for passengers and staff, especially in the landside area which includes the airport's access roads, tenant facilities, and vehicle management zones. The Senior Landside Agent conducts thorough road inspections, investigates regulatory compliance, and responds promptly to various airport incidents. As a lead figure among Landside Agents, this role involves enforcing airport safety, security policies, and regulations to ensure smooth vehicular and passenger movements. Working proactively, the Senior Landside Agent must exercise sound judgment across tasks, resolve conflicts effectively, and build lasting positive relationships based on trust and responsiveness. Strong collaboration with other operations team members is critical to successfully meet the division’s goals. Additionally, the Senior Landside Agent supports security operations, traffic and curbside management, and may conduct training for new agents. The role requires adaptability to various weather conditions and physical activity such as prolonged standing, walking, and occasional lifting of light objects. Applicants are required to hold at least a Bachelor's degree in relevant fields such as Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business or Public Administration, or related disciplines. However, professional experience directly linked to airport operations, security, or customer service may be considered as a substitute for formal education on a year-for-year basis. Ideal candidates possess a valid Texas Class C driver’s license and are capable of passing stringent background checks and maintaining federally mandated security clearances. Preference is given to those with experience in aviation operations or related security and emergency management roles, especially in fast-paced or high-pressure environments. Excellent communication skills, proficiency with the Microsoft Office Suite, usage of two-way radios, and reporting competency augment candidate suitability. The City of Houston values diversity and inclusion, encouraging veterans and individuals from all backgrounds to apply. This is a safety impact position that includes drug testing and physical examinations during the hiring process. The pay grade for this role is set at 17, with salaries competitive within the public sector market and commensurate with the candidate's qualifications and experience. This opportunity offers professionals a rewarding career path contributing significantly to airport safety, security, and customer service excellence, within a respected municipal organization that places equality and workforce diversity as foundational values. Candidates eager to serve in an impactful role at an important transportation hub while engaging in varied, challenging duties will find this role fulfilling and dynamic.

• Bachelor's degree in relevant field or equivalent professional experience
• Two years of experience in airport operations, security or customer service
• Valid Class C Texas Driver's license
• Pass criminal background check
• Obtain and maintain federally mandated security clearances
• Ability to work rotating shifts including weekends and holidays
• Physical ability to conduct inspections and manage incidents in diverse weather conditions
• Ability to stand and walk for extended periods
• Adherence to drug testing and physical examination protocols