Charlotte,NC,USA Front Office Manager(Full-time)-Maya Hospitality

Hampton Inn & Suites Charlotte-Arrowood Rd., located at 9110 Southern Pine Blvd, Charlotte, NC 28273, is part of the prestigious Maya Hotels family. Maya Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences across multiple top hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. With a strong commitment to operational excellence and guest satisfaction, Maya Hotels is a leader in the hospitality industry, fostering a welcoming and supportive work environment for its employees. The role of Front Office Manager at Hampton Inn & Suites Charlotte-Arrowood Rd. is a pivotal leadership position focused on overseeing front desk operations and managing a high-performing team to ensure seamless and memorable guest experiences. This role requires a hardworking, customer-focused leader capable of thriving in fast-paced environments and motivating staff to deliver outstanding hospitality service. The Front Office Manager is responsible for supervising and training front desk staff, including receptionists, concierge, and bell staff, setting performance expectations, conducting evaluations, and fostering a positive, team-oriented atmosphere. In addition to team leadership, the role involves managing guest services by ensuring efficient check-in and check-out processes, promptly addressing guest inquiries and concerns, and collaborating across departments to maintain smooth communication and operations. The manager will also oversee reservation processes, implement strategic pricing, and work closely with sales and marketing teams to maximize occupancy and revenue. Maintaining high standards of front office operations and compliance with hotel policies is crucial, including record-keeping of guest accounts and financial transactions, enforcement of security and emergency procedures, and upkeep of a professional and welcoming lobby environment. Financial management is another critical aspect of the position. The Front Office Manager will assist in budgeting and expense control, optimize resource allocation, analyze financial reports, and collaborate with accounting to ensure accurate billing and reconciliations. A strong understanding of revenue management, budgeting, and reporting is essential for success. Preferred candidates will hold a bachelor’s degree in hospitality management or a related field and possess two or more years of supervisory experience in front office or guest services roles within the hospitality sector. Key skills include leadership and communication excellence, guest relations, problem-solving, technical proficiency with hotel property management systems, flexibility to work varied schedules, and the ability to maintain physical endurance during shifts. Maya Hotels offers a comprehensive benefits package, including medical, dental, and vision insurance, employer-paid life insurance, voluntary life and AD&D insurance, retirement savings with 401(k) employer contributions, employee perks such as referral programs and hotel discounts, paid time off, competitive salary, performance bonuses, career growth opportunities, and a supportive work environment. This Front Office Manager position is an excellent opportunity for hospitality professionals eager to take their careers to the next level within a respected and diverse hotel group.

• Bachelor's degree in hospitality management or related field preferred
• 2+ years of supervisory experience in front office or guest services
• strong leadership and communication skills
• strong guest relations and problem-solving abilities
• familiarity with hotel property management systems
• understanding of revenue management and budgeting
• ability to work varied schedules including nights, weekends, and holidays
• ability to stand and walk for extended periods
• ability to lift and carry up to 25 lbs
• frequent bending and reaching
• comfortable working in a high-energy, guest-facing environment