Frontier Airlines hiring Aviation near Overland Park,KS,USA | Apply

Our establishment is a renowned hotel and resort brand that prides itself on delivering exceptional hospitality experiences to its guests. With a strong reputation built on quality service and guest satisfaction, our company operates a portfolio of properties that cater to a wide variety of travelers. We are committed to fostering a supportive and dynamic work environment where employees are valued for their contributions and encouraged to grow their careers in the hospitality industry. We are currently seeking dedicated individuals to join our team as Front Desk Agents. These roles provide a vital link between our guests and the services we offer, ensuring that every visitor receives a warm welcome and attentive support throughout their stay. The employment type for this position includes full-time and part-time opportunities, reflecting the flexible needs of our diverse customer base. Compensation for the role starts competitively, offering an hourly wage of $18, which aligns with industry standards and reflects our commitment to fair employee compensation. The Front Desk Agent serves as the primary point of contact for guests and clients entering the hotel or resort. This role is essential in shaping the first and lasting impression guests have of our establishment. Responsibilities extend beyond greeting and check-in to include a variety of administrative duties, effective communication, reservation management, and collaboration with different departments to enhance guest satisfaction. Agents are tasked with performing check-out procedures, managing payments accurately, and providing solutions to any queries guests may have regarding their stay or billing. Proficient handling of phone and email communications is critical in keeping guests informed and addressing their needs efficiently. This role demands a high level of customer service aptitude, the ability to multi-task, and excel in a fast-paced, sometimes high-pressure, environment. Beyond guest interactions, Front Desk Agents play an important role in security, monitoring premises access, issuing visitor badges, and cooperating with security personnel to maintain safety. They also manage cash transactions and maintain meticulous records to ensure financial accuracy. Physical aspects of the job require agents to be mobile and capable of standing or walking for extended periods, lifting items up to 50 pounds when necessary, and remaining alert to the dynamic environment of a hospitality setting. With opportunities to work closely with housekeeping, maintenance, and management, this position offers a varied and engaging work experience that is crucial to the seamless operation of our properties.

• High school education or equivalent experience
• strong guest service orientation
• basic accounting skills
• familiarity with hospitality industry practices preferred
• ability to remain calm and professional under pressure
• proficiency in operating computer, calculator, phone, and office equipment
• excellent written and verbal communication skills
• good organizational and efficient time management skills