Care Coordinator - $19 to $26 per HOUR

Humana Inc. (NYSE: HUM) is a leading health and well-being company committed to putting health first for its teammates, customers, and the wider community. Operating through Humana insurance services and CenterWell healthcare services, Humana strives to make it easier for millions of people to achieve their best health by delivering quality care and service when it is most needed. The company's efforts span a broad demographic including Medicare and Medicaid recipients, families, individuals, military service personnel, and communities at large. Known for its holistic approach to healthcare, Humana integrates insurance solutions with direct healthcare services to provide comprehensive support that addresses both preventive and ongoing medical needs. This integrated approach reflects their dedication to improving the quality of life for vulnerable populations, particularly through programs serving seniors and those requiring long-term care. Humana Gold Plus Integrated is currently seeking to add compassionate and skilled Long-Term Services and Support (LTSS) Care Coordinators, also known as Care Coach 1, to their dedicated team. This role is essential in assessing and evaluating members' health and social needs to maintain or enhance their wellness. Care Coordinators at Humana Gold Plus Integrated serve as advocates and guides for members and their families, facilitating access to appropriate resources and coordinating care across multiple service providers. The Care Coach 1 position involves employing a variety of strategies and approaches to manage health issues robustly within the scope of professional standards, regulations, and company guidelines. Although the role operates under established procedures, it requires the individual to exercise judgment in prioritizing work and decision-making. The Care Coach 1 will primarily conduct home visits to Medicaid members, assisted living facilities, long-term care facilities, and other care environments, dedicating 75-90% of their time to local travel. Their core responsibility is ensuring members receive services in the least restrictive setting possible while assessing care needs and planning appropriate interventions. This role requires active coordination and monitoring of case management plans in alignment with the member's personal goals, continuously ensuring progression toward desired outcomes through ongoing assessments and communication. This position demands exceptional interpersonal skills, as the Care Coordinator is the primary point of contact for the member and their families, community partners, and care teams. The role requires a commitment to travel within the region for face-to-face interactions, emphasizing a patient-facing approach. Additionally, this Care Coach role requires compliance with Humana's Tuberculosis (TB) screening and driver safety programs, necessitating valid licensing and vehicle insurance per the applicable state regulations. The role is full-time, scheduled for 40 hours per week, Monday through Friday, with working hours from 8:00 AM to 5:00 PM Central Standard Time, offering schedule flexibility based on business needs. The salary range for this position is estimated between $53,700 and $72,600 per year, reflecting the candidate’s location, experience, skills, and qualifications. Humana supports its employees with competitive benefits designed to promote overall well-being, including health insurance, retirement plans, paid time off, and more. This is a field-based position with work conducted primarily outside company offices, including onsite visits and occasional meetings at Humana’s offices in Schaumburg, Illinois. Humana values diversity and inclusion and maintains a firm policy against discrimination. They actively promote affirmative action to employ and advance individuals with disabilities or protected veteran status and base all employment decisions solely on valid job-related criteria.

• Applicant must reside in Winnebago County, IL or within 10-mile radius of its border
• one or more years of healthcare or case management experience
• experience with Medicare, Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS) or managed care organizations
• intermediate to advanced computer skills
• ability to use electronic medical records
• exceptional communication and interpersonal skills
• ability to travel locally for member and family visits
• must pass Humana's Tuberculosis screening
• valid state driver’s license and personal vehicle liability insurance complying with state minimum requirements
• must have dedicated workspace to protect PHI and comply with HIPAA
• reliable internet with minimum 25 Mbps download and 10 Mbps upload
• flexible to attend occasional onsite meetings
• able to work a full 40-hour schedule Monday to Friday
• meet language assessment if applicable