Cafe Manager - Quick Hire!

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Based in Dallas, Urban Air pioneered the adventure park concept and has grown to become the largest adventure park operator in the world. The company’s mission is focused on helping children have fun and reach higher goals, enabling them to achieve things they never thought possible. Urban Air Adventure Parks pride themselves on providing a safe, innovative, and exciting environment where families can enjoy a broad range of activities including trampolines, climbing walls, and obstacle courses. The parks emphasize creating memorable experiences that foster confidence, growth, and pure enjoyment for all guests. Urban Air Merrillville operates under this umbrella, committed to upholding the brand’s values and delivering outstanding service at local levels. It is also an equal opportunity employer valuing diversity and inclusion in its workforce. The Café Manager role at Urban Air Merrillville is a dynamic hands-on leadership position responsible for the overall management and smooth operation of the Urban Air Café. This role requires a leader who is proactive and highly engaged, spending much of their time in both the kitchen and service areas to prepare, cook, and serve food. The Café Manager is critical in ensuring that all team members work efficiently, maintain high standards, and provide exceptional customer service. Working fast with a sense of urgency while maintaining a friendly attitude towards guests and supportive approach towards the team is central to success in this position. Along with daily operational responsibilities, the Café Manager supports process execution, inventory control, and staff training to consistently meet or exceed quality and hygiene standards. The role involves managing deliveries, controlling inventory to minimize waste, and fostering a clean and organized kitchen and dining environment. The Café Manager sets expectations for punctuality, attendance, and attitude, acting as a role model inspiring the team to embody the company’s culture and values. In addition, the manager responds to guest concerns and participates in staff meetings and ongoing training programs to support continuous improvement. This leadership position demands excellent interpersonal and communication skills, problem-solving abilities, and the capacity to recognize and strategize solutions to performance patterns. Urban Air offers a vibrant work atmosphere that balances professionalism with fun, making it an ideal environment for someone passionate about food service and team leadership in the entertainment industry.

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision making
• Open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards