CA Career:Customs Brokerage Specialist-Los Angeles,CA in Los

FedEx Logistics, a division of FedEx Corporation, is a global leader in logistics and transportation solutions, offering comprehensive freight forwarding, customs brokerage, and supply chain management services. The company specializes in facilitating the import and export of goods worldwide, ensuring seamless movement of freight via air, ocean, and ground transportation. Renowned for its commitment to innovation and customer satisfaction, FedEx Logistics serves diverse industries by providing tailored logistics services that streamline international trade and improve supply chain efficiency. The organization operates with a customer-centric approach, leveraging advanced technology and a global network to support clients' business needs. Furthermore, FedEx Logistics emphasizes compliance with all applicable federal, state, and local regulations, ensuring smooth customs clearance and timely delivery of cargo. The role open at FedEx Logistics involves working as a Customs Brokerage and Customer Service Specialist, an essential position responsible for providing exceptional customer service and support in the customs brokerage and freight forwarding processes. This position requires managing the inbound and outbound movement of freight and cargo, ensuring timely release in compliance with laws and regulations relating to customs. The specialist will prepare and analyze customs documentation, liaise with U.S. Customs, agents, clients, as well as maintain productive relationships with correspondents, brokers, and other service providers. The ideal candidate must be adept at resolving problems that could potentially delay freight release or movement, including handling banking and letter of credit issues, payment advisories, billing disputes, and post-entry coordination. This role demands excellent organizational and communication skills to interface effectively with internal teams and clients through various communication channels such as phone, email, or written correspondence. The Customs Brokerage and Customer Service Specialist will also engage in operational trend reporting and execute cause analysis for shipment exceptions. The candidate will support account administrators with various management functions, including exception logs and reconciliation tasks. Maintaining knowledge of FedEx products and services is crucial to offer informed assistance to customers and ensure service requirements are exceeded. The role places importance on understanding Federal regulations, Harmonized Tariff Schedule (HTS) classifications, and customs trade processes to achieve operational excellence. Candidates should be detail-oriented, able to handle high volumes of work within time-sensitive environments, and work independently with minimal supervision. FedEx Logistics provides paid training and values continuous professional development. The position requires a high school diploma or GED and at least 12 months of relevant brokerage, transportation, or customer service experience. Working knowledge of MS Office and typical office equipment is expected. This role offers an opportunity to contribute to a global leader in logistics while advancing personal career growth in an inclusive and forward-thinking environment. FedEx Logistics is an equal opportunity employer committed to diversity and fair hiring practices.

• High school diploma or GED
• Minimum 12 months of brokerage, transportation, or customer service experience
• Proficiency in MS Office and office equipment including phone, fax, photocopier, printer, and scanner
• Excellent verbal and written communication skills
• Strong organizational, interpersonal, and problem-solving skills
• Ability to handle high volume and time-sensitive tasks
• Independent work capability with minimal supervision
• Detail-oriented mindset
• Knowledge of HTS classification and harmonized tariff system
• Knowledge of U.S. customs regulations and federal requirements relevant to the role
• Willingness to comply with FedEx and regulatory screening requirements
• Eligible to work in the United States.