Box Office Coordinator | Full-Time | Ford Idaho Center

The Box Office Coordinator position is a pivotal role in managing all ticketing operations for an entertainment venue, theater, or arena that hosts a variety of events such as performances, concerts, and special activities. This position is integral to the smooth functioning of the box office by overseeing daily ticketing operations and ensuring that all ticket sales and customer service activities align with the venue's standards and objectives. The role involves managing the staff responsible for ticket selling, scheduling, and handling the technical aspects of ticketing software systems. Typically a full-time role, it requires working a flexible schedule to accommodate the demands of evening, weekend, holiday, and special event timings. The hourly pay rate for this position ranges between $20.00 and $24.00, reflecting the expertise and responsibility this role commands within the organization. The organization, specialized in providing live event ticketing and customer service, is committed to delivering exceptional experiences for patrons and promoters alike. Offering strong benefits to its full-time employees, this includes health, dental, and vision insurance, access to a 401(k) savings plan with company matching, and paid time off that encompasses vacation, sick days, and recognized holidays. The Box Office Coordinator role remains open until December 19, 2025, indicating an ongoing need for experienced and dedicated professionals. The role's responsibilities cover a broad range of functions focused on customer service excellence and operational efficiency. This includes supervising part-time box office staff, assisting in training and scheduling, and ensuring policies are followed per the box office operations manual. A critical part of the job is ensuring that ticket buyers have a positive and seamless experience, which involves solving issues quickly and effectively. The Box Office Coordinator is also responsible for financial accuracy—balancing box office revenue, preparing deposits in line with finance requirements, and generating sales and event reports for management and promoters. Technical competence is also vital, with responsibilities including the management and troubleshooting of computerized ticketing systems, including Paciolan software, and overseeing ticket scanners at events. This position requires a detail-oriented person who can multi-task and lead a team to meet tight deadlines and high accuracy standards. Intellectual and social demands are high; thus, communication skills and the ability to motivate and manage a team under pressure are essential. Physical capabilities include extensive use of computers and occasional light lifting. The work environment is dynamic, ranging from quieter office settings to loud venues during events. The Box Office Coordinator must be adaptable and prepared to engage with a wide range of stakeholders, from staff to customers and event promoters, contributing to the venue's overall success and reputation.

• Bachelor's degree or equivalent event or ticketing industry experience
• 1-2 years customer service experience
• 1-2 years ticket operations experience
• knowledge of ticketing software preferred
• excellent customer service skills
• proficiency in Microsoft Office applications
• ability to perform basic arithmetic calculations
• ability to interpret sales materials
• flexibility to work varied hours including nights, weekends, and holidays