Bocce Guest Experience Specialist Beverage and Food (Front of the house)

Bundox Bocce is a vibrant and engaging entertainment venue that combines the fun of bocce ball with the enjoyment of exceptional food and beverage service. Operated by HHM Hotels, a respected hospitality group committed to excellence and inclusivity, Bundox Bocce offers a unique experience where guests can relax, socialize, and engage in friendly competition in a welcoming environment. The venue is popular among a diverse clientele looking for both casual and organized play, fostering community connections through high-quality service, cleanliness, and a lively atmosphere. As a Guest Experience Specialist at Bundox Bocce, you play a crucial role in delivering outstanding service that reflects the company’s core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This role is designed for individuals who thrive in fast-paced environments and excel at multitasking. Responsibilities extend beyond traditional food and beverage service to include hosting duties, managing bocce court rentals, assisting guests with game rules, and maintaining an inviting and neat environment. This position provides an exciting opportunity for career development, with potential pathways leading to roles such as Bocce Court Supervisor, Event Coordinator, Front of House Manager, and ultimately General Manager. The Guest Experience Specialist ensures guest satisfaction by attentively taking and processing food and beverage orders using a point-of-sale system, delivering a seamless guest interaction from arrival through payment. Attention to detail is vital for maintaining service stations stocked with necessary items such as game equipment, napkins, ice, and straws to enhance the guest experience. The role demands adaptability, as specialists may be required to switch between various functions including expo, host, and food runner roles depending on operational needs. Bundox Bocce emphasizes a safe work environment, complying with MSDS and OSHA standards, and encourages the use of protective safety equipment. This position involves physical activity including standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching, all of which contribute to maintaining the dynamic flow of the venue’s service and gaming areas. The company values its workforce by providing competitive wages and a comprehensive benefits package for both full-time and part-time employees. Benefits include medical, dental, and vision health insurance, paid time off, a 401k company match, basic life insurance, travel discounts, commuter transit and parking benefits, employee assistance and wellness programs, educational and professional development opportunities, and a referral bonus program. Work schedules are flexible but may require availability on holidays, weekends, and alternate shifts to meet the demands of the business. Joining Bundox Bocce offers not just a job but a place to grow professionally within a visionary hospitality environment. Employees are expected to embody the organizational values and contribute positively to the guest experience and workplace culture. HHM Hotels’ commitment to equal employment opportunity underscores the importance of diversity and inclusivity in the workplace, making Bundox Bocce an attractive employer for individuals seeking a rewarding and inclusive work setting.

• High school diploma or equivalent preferred
• Previous food and beverage or hosting experience preferred
• Knowledge of POS system