Boca Raton,FL,USA Concierge Coordinator(H)-Apply Now!(Full-time)-The

The University of Miami Health System, commonly known as UHealth, is South Florida's only university-based health system, affiliated with the Miller School of Medicine. Renowned for its cutting-edge patient care, innovative research, and top-tier medical education, UHealth serves a diverse community spanning South Florida, Latin America, and the Caribbean. With over one million patient encounters annually across more than 100 specialties and sub-specialties, UHealth is a leader in providing comprehensive medical services. The university’s tradition of excellence has gained global recognition for outstanding teaching, research, and patient care. UHealth offers competitive salaries and an extensive benefits package including medical, dental, tuition remission, and more. The University of Miami is an equal opportunity employer committed to diversity and inclusivity, encouraging candidates from various backgrounds including females, minorities, protected veterans, and individuals with disabilities to apply. The UHealth Department of Concierge Administration currently has an exciting full-time opportunity for a Concierge Coordinator to work at the UHealth Concierge Medicine location in Palm Beach. This role is pivotal in ensuring exceptional service coordination for international or VIP patients seeking medical care within the University of Miami Health System. The Concierge Coordinator acts as a liaison among referral sources, hospitals, and physicians, streamlining the medical services process to meet the unique healthcare needs of these patients. Responsibilities include coordinating the full cycle of medical services, gathering essential data from patients, physicians, and payers, and organizing logistics such as transportation and lodging. The coordinator also manages appointments, patient registration, and insurance verification while negotiating pricing and agreements for self-pay patients. This role involves proactive follow-up on payments, troubleshooting issues independently, and serving as an after-hours contact on a rotating basis. Beyond these core tasks, the Concierge Coordinator supports the onboarding of new UHealth Concierge members by facilitating meet and greet sessions with physicians and managing membership agreements and payments. The role also requires close communication with Concierge members regarding appointment details, scheduling, and coordination of additional tests and referrals. The coordinator documents all patient interactions meticulously to ensure continuity of care and works cooperatively with clinical departments and leadership to enhance operational workflow and resolve challenges. Confidentiality and compliance with regulatory guidelines such as HIPAA are paramount, given the sensitive nature of patient information handled. Adaptability, professionalism under pressure, and willingness to travel or float between sites as necessary are key to success in this dynamic and rewarding role.

• Bachelor's degree in related field required
• Minimum 1 year of relative experience required
• Strong communication skills in oral and written form
• Ability to handle stressful situations with professionalism
• Effective interpersonal skills
• Ability to follow instructions accurately
• Proficiency with customer communication systems
• Capable of managing multiple tasks independently
• Knowledge of healthcare coordination
• Flexibility to travel or float between sites
• Commitment to confidentiality and regulatory compliance
• Problem-solving skills in a fast-paced environment