(BHM) Part-Time Cross-Utilized Agent

United Ground Express operates as a vital partner to United Airlines, providing essential ground handling services at various airports across the United States, including BHM Shuttlesworth International Airport in Alabama. As a subsidiary focused on delivering efficient and reliable airport ground support, United Ground Express plays a crucial role in ensuring smooth passenger experiences and aircraft operations. The company is known for its commitment to safety, compliance with federal regulations, and delivering high-quality service to passengers and airline clients alike. With a strong emphasis on teamwork and professionalism, United Ground Express supports multiple facets of airport ground operations including baggage handling, passenger assistance, aircraft servicing, and compliance with FAA standards. This dynamic work environment offers employees an opportunity to be part of a respected brand in the aviation industry with potential for career growth and development. The position offered is a full-time role that involves participating in various facets of ground operations critical to supporting United Airlines’ flights, ensuring timely departures and arrivals while maintaining exceptional customer service standards. Compensation is competitive with additional incentives provided through benefits and opportunities for paid time off and travel discounts for employees and their immediate families. The role of Ground Service Agent with United Ground Express is a multi-faceted position requiring dedication and adaptability. The successful candidate will be responsible for greeting passengers, facilitating check-in and ticketing processes, and utilizing reservation and ticketing software to manage itineraries, issue boarding passes, and collect fees as necessary. A key part of the job includes working closely with passengers, actively listening and addressing concerns especially in situations involving flight interruptions or delays. Agents may also assist in baggage service offices by tracking lost or delayed baggage, answering passenger queries, and ensuring all information is processed accurately and efficiently to support on-time flight operations. In addition to passenger-facing duties, Ground Service Agents play an essential role in the physical handling and movement of baggage and cargo. This includes lifting, pushing, pulling, and stacking baggage while adhering to safety regulations and maintaining compliance with FAA and company policies. Agents must be physically capable of working long shifts outdoors in varying weather conditions and must safely operate ground service equipment such as tugs, belt loaders, and baggage carts. Communication with coworkers and flight crews through radio electronic devices is also vital for coordinating operations on the tarmac. This position demands individuals who can maintain composure and professionalism while managing challenging situations with passengers and colleagues. The successful applicant will be detail-oriented, physically fit, and comfortable using technology and new systems to enhance operational efficiency. United Ground Express offers a supportive work culture with competitive wages, comprehensive benefits, career advancement opportunities, and the rewarding experience of contributing to the seamless travel experience of countless passengers every day.

• Must be at least 18 years old
• must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• successful completion of pre-employment process which may include but not be limited to
• drug screen, hearing and vision check
• available to work any shift
• day or night, weekends, and holidays
• mandatory overtime may be required based on operational need
• comfortable working with computers, mobile devices, and new technologies
• must be able to use radio electronic devices to communicate with co-workers or flight crew
• must be able to read, write, fluently speak, and understand the English language
• must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
• authorized to work in the United States without sponsorship
• must possess and maintain a valid US state driver’s license. (Suspended, expired, revoked, or denied licenses are not valid.)