Banquet Captain - Tucson, AZ

The Banquet Captain position is offered by an established hospitality venue known for its commitment to delivering exceptional event experiences. Typically functioning within hotels, resorts, or dedicated event centers, this role is crucial in ensuring the smooth execution of banquets and special events. The establishment prides itself on quality, guest satisfaction, and a vibrant work culture where teamwork and professionalism thrive. The company provides a well-structured work environment where employees are valued and supported through comprehensive benefits and opportunities for growth. Joining this team means becoming part of a dynamic setting where every event is treated as a unique opportunity to impress and delight guests. As the Banquet Captain, you will take on a pivotal leadership role that involves coordinating, supervising, and executing banquet and event services. Your primary responsibility will be to make sure every event runs flawlessly from setup through completion. This means reviewing banquet event orders carefully and requisitioning additional resources or staff to tackle the demands of each event effectively. You will direct teams to arrange banquet rooms according to specific event layouts, including table settings, seating arrangements, and décor, all aligned with client expectations and brand standards. The role requires you to develop and implement structured service plans that ensure timely and professional delivery of each meal course, contributing significantly to a seamless guest experience. Leading and mentoring the wait staff and setup teams is essential; your leadership will ensure staff readiness, consistency in service delivery, and a positive workplace atmosphere. Warmly greeting guests, anticipating their needs, and providing attentive service throughout the event will put you at the forefront of guest satisfaction efforts. Financial responsibility is also a key aspect of the job. Monitoring banquet checks for accuracy maintains financial accountability and compliance with organizational policies. Your involvement extends beyond service; actively supporting daily banquet operations, managing banquet equipment storage and tracking, and enforcing safety, security, and emergency protocols are crucial. Furthermore, you will uphold sustainable and efficient practices as part of the operational standards. This position also includes stepping in as acting Banquet Manager when needed, bearing full responsibility for overseeing banquet operations and ensuring guest satisfaction in their absence. The Banquet Captain role is suited for individuals who thrive in fast-paced environments, exhibit strong leadership and organizational skills, and have a keen eye for detail. Candidates should possess excellent communication skills, a guest-focused mindset, and the ability to multitask and resolve issues swiftly and effectively. Employment in this role typically requires at least six months of relevant experience in banquets, catering, or food services, alongside necessary certifications such as TIPS and Food Safety. The company values continued learning and may favor candidates with further education in hospitality or event management. The position is full-time and offers competitive pay alongside a wide range of benefits designed to support employee well-being and professional development. Benefits include comprehensive medical, dental, and vision insurance, disability and life insurance, employee assistance programs, supplemental benefits, 401k matching, discounts, and paid time off including vacation and sick leave.

• High school diploma or equivalent
• Minimum 6 months of experience in banquets, catering, or food services
• TIPS certification
• Food safety certification
• Ability to lead and supervise teams
• Strong organizational skills
• Excellent communication skills
• Financial accountability experience
• Ability to work in a fast-paced environment
• Availability to work flexible hours including evenings and weekends