Baggage Service Agent - Quick Hire!

The hiring establishment is a reputable company specializing in airport passenger services, dedicated to enhancing the overall travel experience by providing exceptional assistance in baggage claim areas. This company operates at multiple airport locations across the United States, including Irving, Texas; Charleston, South Carolina; Charlotte, North Carolina; Des Moines, Iowa; and Gypsum, Colorado. Known for its commitment to customer service, the company ensures that passengers have a seamless connection from arrival to baggage retrieval. With a strong emphasis on professionalism and efficiency, the company supports airport operations by managing baggage issues such as lost, damaged, or pilfered luggage and ensuring that passengers receive accurate and timely information when meeting arriving travelers. They adhere to all FAA, airline, and company regulations and foster a work culture that values responsibility, attention to detail, and clear communication. This role is integral to the company’s mission, serving as the frontline representative who greets arriving passengers in the baggage claim area and assists individuals awaiting travelers. This position is designed for individuals who are approachable, detail-oriented, and capable of managing logistical challenges related to baggage handling. The employee is responsible for determining the service needs of customers, providing support for all baggage-related concerns including the initiation and resolution of claims related to lost, damaged, or pilfered luggage. Additionally, the role involves monitoring baggage delivery, coordinating with ramp services, processing unclaimed luggage, and maintaining accurate records through systems such as BMAS and SABRE. Employees must maintain a courteous and professional demeanor at all times, projecting a positive image of the company while effectively communicating with clients, staff, and the public. The employment type is full-time or part-time depending on the airport location, with hourly wages ranging from $12.00 to $26.00, reflecting the wage variation across different airport sites. Candidates must meet specific physical requirements, including the ability to lift and carry up to 50 pounds during their shift, and must be able to perform tasks that involve sitting, standing, and bending. Furthermore, employees are expected to comply with strict security policies, including passing pre-employment background checks and drug tests, and gaining clearance to obtain a security sensitive identification badge. The role requires proficiency in English and possession of reliable transportation and communication tools. The company supports its workforce by mandating uniform standards and promoting adherence to company policies and procedures to maintain a productive and respectful work environment. Overall, this position offers a dynamic opportunity for individuals who thrive in structured, customer-focused environments and who seek to contribute to the efficient and pleasant handling of airport passenger services.

• high school diploma or equivalent
• computer experience necessary
• previous customer service experience preferred
• must be 18 years of age or older
• must have reliable telephone and transportation
• treat all information as confidential
• possess the tact to deal with all levels of passengers, client representatives and employees
• must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs throughout the shift
• must pass a pre-employment drug test
• must complete a pre-employment criminal background check
• must be able to read, write, understand and carry out instructions in English
• must meet necessary requirements to obtain a security sensitive identification badge
• must be able to verbally direct in English
• must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)