Aviation(Full-time)-Columbus,GA,USA at Southwest | Hiring

Our hotel is a distinguished establishment committed to providing exceptional hospitality and memorable guest experiences. Known for its warm and welcoming atmosphere, our hotel caters to a diverse clientele, including business travelers, tourists, and event attendees. We pride ourselves on delivering high-quality services and maintaining a customer-centric approach in all aspects of our operations. Our commitment to excellence has positioned us as a preferred destination in the region, where guests feel valued and cared for during their stay. We are currently seeking a dedicated and professional Front Office Manager to join our vibrant team on a full-time basis. This position plays a crucial role in managing the front desk operations and ensuring smooth day-to-day functions at the hotel's reception area. The Front Office Manager will be responsible for overseeing a team that handles guest check-ins and check-outs, reservation management, and responding efficiently to guest requests and inquiries. A key aspect of this role is to maintain a friendly and professional demeanor while working in a dynamic and fast-paced environment. The ideal candidate will possess excellent customer service skills and the ability to multitask effectively under pressure. They will also be proficient in using computerized systems, including FOSSE, for managing reservations and billing. By fostering a team-oriented environment, the Front Office Manager supports operational excellence and contributes to the overall guest satisfaction. This position offers the opportunity to work closely with other hotel departments, assist in planning events and meetings, and handle guest concerns with tact and professionalism. With a competitive salary and opportunities for professional growth, this role is perfect for an individual eager to advance their career in the hospitality industry.

• Previous experience as a front desk agent or in a customer service role
• Strong communication skills
• Ability to multitask
• Proficiency with computer systems including FOSSE
• Flexibility to work evenings, weekends and holidays