At Your Service Runner - Austin, TX

White Lodging is a prominent hospitality company renowned for its commitment to delivering exceptional guest experiences across various hotel properties. As a leader in the hotel management industry, White Lodging focuses on innovation, quality service, and sustainable practices to enhance guest satisfaction and operational excellence. The company prides itself on fostering a culture of teamwork, integrity, and continuous improvement, supported by comprehensive training programs and benefits for its associates. White Lodging operates a diverse portfolio of hotel brands, offering services ranging from luxury accommodations to business and leisure travel facilities, with a mission to create memorable stays for every guest. The At Your Service (AYS) Agent is a key hospitality role within White Lodging, serving as the primary contact point for all guest requests and needs. This position is responsible for answering guest calls promptly, dispatching requests efficiently, and ensuring follow-up to guarantee an excellent guest service experience. The role demands a high level of professionalism, excellent communication skills, and the ability to anticipate and exceed guest expectations. The AYS Agent embodies the White Lodging Way and brand basics, consistently delivering the highest quality of service. Responsibilities include maintaining accurate logs of guest interactions, assisting with in-room dining orders with thorough menu knowledge, and coordinating with various hotel departments to resolve guest issues swiftly. The position requires proficiency in point-of-sale systems like MICROS, familiarity with local services and amenities, adherence to safety and emergency procedures, and compliance with hotel policies regarding key control, confidentiality, and appearance standards. The AYS Agent is expected to work flexibly, including nights, weekends, and holidays, supporting the operational needs of the hotel. Full-time employment includes competitive salary with comprehensive benefits such as medical, dental, vision coverage, life insurance, employee assistance programs, 401(k), vacation and paid time off, tuition reimbursement, and discounted or complimentary hotel stays. This role offers a dynamic and supportive work environment where dedication to guest satisfaction and teamwork is highly valued, contributing significantly to White Lodging's reputation for excellence.

• None required
• Must pass certification quiz/test for position
• Ability to lift, carry, or otherwise move up to 10 lbs regularly
• Ability to lift, carry, or otherwise move up to 50 lbs occasionally with assistance
• Ability to stand, sit, walk, reach, use hands to handle or feel, talk and hear regularly
• Flexible to work nights, weekends, and holidays as necessary
• Ability to follow proper moving and lifting procedures
• Adherence to attendance and punctuality policies