Associate Facility Manager - Ann Arbor, MI

The University of Michigan, located in Ann Arbor, MI, is a prestigious institution known for its commitment to excellence in education, research, and community engagement. As a large-scale university, it houses a comprehensive athletics department that oversees numerous sports complexes designed to support varsity teams, clubs, and the student body. Among its state-of-the-art facilities is the South Athletic Complex, which includes premier venues such as the Varsity Tennis Center, Michigan Soccer Stadium, Shepherd Gymnastics, and the Bahna Training Facility. These facilities not only host competitive university sporting events but also offer memberships, clinics, leagues, and rentals for a broad community of users. The role of the Associate Facility Manager at the University of Michigan is a critical position within the Athletics Department, directly reporting to the South Athletic Complex Facility Manager. This full-time, exempt role carries a salary range of $55,000 to $58,000 and focuses primarily on overseeing the Varsity Tennis Center Membership Program along with supporting the comprehensive operations of the South Athletic Complex. The Associate Facility Manager is entrusted with the responsibility of ensuring efficient day-to-day operations, implementing maintenance and improvement projects, managing event logistics, and driving revenue initiatives through membership programs and external rentals. In this position, the incumbent will administer various functions including membership recruitment and retention, customer service, scheduling, and staff development. The role demands supervision and leadership of multiple teams such as student or temporary employees, concessions staff, event personnel, and instructors involved in the activities of the Varsity Tennis Center. By supporting all aspects of facility operations – including safety, security, cleanliness, and maintenance of indoor and outdoor venues – the Associate Facility Manager guarantees a high standard of service and upkeep that reflects the university's commitment to excellence. The position also requires active involvement in event and game management, which means flexibility to work during nights and weekends to support university athletic events and external functions. In addition, the Associate Facility Manager plays a vital role in marketing initiatives to promote the Varsity Tennis Center through website content, social media platforms, and targeted advertisements, enhancing visibility and increasing community engagement. The role extends into financial stewardship with responsibilities including inventory management, point of sale operations, handling cash controls, and operating profit centers such as merchandise sales, racket restringing, and vending services. Budgets are developed and administered in collaboration with the Facility Manager, ensuring alignment with the overall financial goals and compliance with university standards. Safety and regulatory compliance are paramount in this role, requiring adherence to Environmental Health & Safety (EHS) standards, University of Michigan purchasing protocols, Americans with Disabilities Act (ADA) codes, and NCAA & Big Ten regulations. The Associate Facility Manager contributes to creating a secure and welcoming environment that supports both the athletic and broader university community. With a focus on collaborative teamwork, high-level operational expertise, and strong customer orientation, this position is ideal for candidates who have demonstrated progressive experience in sports facility management, possess strong organizational and leadership skills, and are driven to contribute to a vibrant collegiate athletics environment. The role offers an opportunity to work in one of the nation’s leading universities, benefiting from a comprehensive benefits package and being part of a dynamic and inclusive team that embodies the University of Michigan's values and commitment to excellence.

• Minimum 2-3 years of progressively responsible experience in sports facility operations
• Ability to work an irregular schedule including nights and weekends