Assistant Store Manager - Customer Experience

PetSmart is a leading retail company committed to providing top-quality products and services for pets and their owners. With a presence across numerous locations, PetSmart caters to the needs of a diverse range of pets including dogs, cats, birds, fish, reptiles, and small animals. The company is recognized for its comprehensive approach to pet care, offering a blend of specialized products, grooming, training, and boarding services. PetSmart’s mission is centered on delivering exceptional experiences to pet parents while fostering a positive and supportive work environment for its associates. The company emphasizes values such as unconditional love and unity, which are inspired by the deep bonds shared with pets. By embracing inclusivity and authenticity, PetSmart creates a workplace where employees are encouraged to thrive and contribute meaningfully to the pet care ecosystem. The Assistant Store Manager Customer Experience role at PetSmart is designed for a dynamic leader passionate about delivering outstanding customer service and pet care. This full-time, hourly position, with a pay range of $23.43 to $40.32 per hour, places the associate at the heart of the store operations, ensuring that both customers and pets receive exceptional attention. The Assistant Store Manager acts as an Experience Leader responsible for overseeing daily store functions, championing the pet parent experience, and fostering a collaborative and engaging workplace culture. This role demands a balanced focus on people leadership, operational excellence, and business management. In this position, the Assistant Store Manager plays a vital role in recruiting, coaching, developing, and motivating store associates to deliver high standards of pet care and customer interactions. They participate in employment decisions, manage associate relations including grievances and complaints, and ensure the team stays aligned with the company’s priorities and goals. On the operational front, the Assistant Store Manager is responsible for maintaining store standards, handling escalated customer concerns, coordinating services, and managing the execution of store marketing and events. Business management tasks include driving sales growth, managing financial targets like sales and shrink, controlling labor and supply costs, and collaborating with corporate partners to optimize store resources. PetSmart places a strong emphasis on safety and ethical practices. The Assistant Store Manager shares responsibility for the well-being of all animals in the store and ensures compliance with company policies, procedures, and ethical standards. This includes performing regular checks such as monthly service walks and taking necessary action, such as veterinary assistance for any sick or injured pets. This role requires an individual with strong organizational skills, excellent communication abilities, and the capacity to remain composed under pressure. Candidates must also be flexible to work evenings, weekends, and holidays as needed, reflecting the retail environment’s demands. Joining PetSmart means becoming part of a company that values diversity and inclusivity, empowering over 50,000 associates across the nation who share a passion for pets. The Assistant Store Manager Customer Experience position offers meaningful career development opportunities, comprehensive health benefits, and a supportive culture where associates are celebrated for their contributions. If you’re driven by a love for pets and people alike and want an opportunity to make a positive impact every day, PetSmart is the right place for you. Apply now to join the pack and help bring our commitment to Anything for Pets, and everything for pet parents, to life.

• High school diploma or equivalent
• 3-5 years of retail leadership or customer service experience
• Full time availability including evenings, weekends, and holidays
• Ability to work in a fast-paced retail environment
• Strong communication skills
• Ability to lead and manage teams
• Proficiency in computer applications
• Ability to handle multiple priorities
• Physical ability to frequently lift and move up to 50 pounds
• Must be over the age of 18 as required by law