ASSISTANT OPERATIONS MANAGER - FOOD & BEVERAGE

Hyatt Regency Waikiki Beach and Spa is a premier hotel resort located in the heart of Waikiki, Honolulu, Hawaii. Known for its luxurious amenities and beachfront location, this expansive complex offers 1230 guest rooms and suites spread across a beautifully designed property that blends tranquility with modern conveniences. Part of the globally recognized Hyatt Hotels Corporation, Hyatt Regency Waikiki Beach and Spa captures the essence of Hawaiian hospitality while providing guests with exceptional accommodations, dining options, and recreational activities. The resort caters to a diverse clientele, including leisure travelers, business guests, and large conventions, making it a vibrant and dynamic hospitality hub. The brand is distinguished by its commitment to outstanding service and its ability to create meaningful and memorable experiences for all visitors. Hyatt Regency Waikiki prides itself on its dedication to quality, integrity, and employee development, continuously fostering an environment where both guests and staff thrive. The role of Operations Assistant Manager - Food & Beverage at Hyatt Regency Waikiki Beach and Spa is an integral leadership position within the Food & Beverage Team. This full-time position offers a competitive annual salary range of $60,000 to $70,000, reflecting the importance and responsibility of the role. The Assistant Operations Manager will oversee multiple food and beverage outlets within the hotel, ensuring smooth operations, high service standards, and compliance with health and safety regulations. They will be responsible for key operational functions such as scheduling, forecasting staffing needs, training employees, and maintaining compliance with federal, state, and local laws and Hyatt standards. This role demands a highly organized, energetic individual with excellent communication and analytical skills. As a leader, the Assistant Operations Manager will have a strong presence on the floor during service hours, actively supervising staff, coaching and mentoring team members, and ensuring guests receive prompt and courteous service aligned with Hyatt’s brand standards. The responsibilities extend to operational administration including conducting end-of-day reports, inventory requisitions, and daily compliance walk-throughs to maintain standards in food safety and service quality. Weekly duties include managing payroll and scheduling for food and beverage outlets, following up on interdepartmental requests and projects, and serving as a liaison among various F&B areas to maintain cohesive operations. The Assistant Operations Manager also plays a critical role in resolving guest complaints to uphold a high level of customer satisfaction, responding to online feedback, and implementing policies and procedures aimed at enhancing the guest and colleague experience. This position also involves participation in hiring, onboarding, and training new colleagues, working collaboratively within the management team to develop and promote a positive work environment that reflects the core values of respect, integrity, empathy, and teamwork. Hyatt’s culture emphasizes meaningful connections and providing employees opportunities for growth, education, and well-being, supported by various benefits and development programs. Overall, this role represents a vital component in delivering Hyatt Regency Waikiki’s promise of exceptional hospitality through effective operational leadership and dedicated service.

• High school diploma or equivalent
• Previous food and beverage management experience
• Ability to multi-task and work in a fast-paced environment
• Strong communication and analytical skills
• Ability to supervise and lead teams effectively
• Willingness to work flexible hours including weekends and holidays
• Knowledge of and compliance with health and safety regulations
• Ability to maintain professional relationships and promote open communication