Assistant General Manager, Yale Golf Course

Yale University, located in New Haven, Connecticut, is a prestigious Ivy League institution known for its commitment to academic excellence, rich history, and vibrant community. Beyond its world-renowned academic programs, Yale offers various recreational and sporting facilities to its community members, including the Yale Golf Course, which serves students, alumni, staff, and the public. The Yale Golf Course is a public 18-hole golf course featuring a driving range, practice areas, food and beverage services, and a pro shop. It stands as a prominent recreational venue in New Haven, combining top-tier golf experiences with community engagement and university traditions. The Assistant General Manager position at the Yale Golf Course is a dynamic, full-time role requiring leadership, operational expertise, and strong interpersonal skills. With an annual salary range of $65,000 to $101,000, this role offers an exciting opportunity to oversee a wide range of functions within the golf facility. The Assistant General Manager will work closely with the General Manager to ensure smooth daily operations, including managing casual staff, coordinating events, overseeing food and beverage services, and handling pro shop management. This role demands proficiency in customer service as the Assistant General Manager will interact regularly with diverse stakeholders such as students, alumni, staff, and members of the golf community. In addition to operational management, the Assistant General Manager will develop strong collaborations across various university departments, including the grounds crew, varsity golf teams, and the athletic department. Responsibilities include training staff, managing point-of-sale and booking systems, resolving customer issues, and maintaining compliance with university policies and industry standards, including NCAA, Ivy League, and PGA regulations. Financial oversight forms a significant part of this job, with duties encompassing budgeting, forecasting, expense management, and inventory control for golf merchandise and supplies. This position follows a 9-month schedule, with December, January, and February as off months, aligning with the golf course's activity cycle. The candidate must possess excellent communication skills and the ability to manage conflict effectively. They should bring operational knowledge of golf facilities, retail management, and food services, along with experience in golf-related technologies and trends. The Yale Golf Course is committed to delivering superior service and fostering a positive environment for all patrons, making the Assistant General Manager role critical in achieving these goals and supporting the university's broader commitment to outstanding community engagement and service.

• minimum bachelor's degree in related field
• two years of related experience or equivalent combination of education and experience
• knowledge of golf course operations and point-of-sale systems
• excellent oral and written communication skills
• ability to diffuse and resolve conflicts effectively
• experience in golf retail and food service operations
• proficiency in event coordination and inventory management
• willingness to comply with background check and health requirements
• ability to work full time with a 9-month schedule
• location in New Haven, Connecticut