Assistant General Manager - Quick Hire!

Urban Air Adventure Parks is a leading indoor adventure park and the pioneer of location-based entertainment, headquartered in Dallas. As the largest operator of adventure parks worldwide, Urban Air offers a unique blend of attractions designed to provide fun and challenging experiences for kids and families. The company is committed to fostering an environment that inspires children to have fun and aim higher, encouraging them to achieve feats they might have never thought possible. Urban Air has built its reputation on delivering exceptional customer experiences through safe, clean, and innovative entertainment offerings that cater to guests of all ages. Urban Air Willow Grove is part of this dynamic and rapidly growing network of adventure parks, dedicated to creating memorable experiences while supporting a vibrant company culture known as Activating Awesome. This culture promotes accountability, motivation, and teamwork in the workplace to ensure the highest levels of performance and guest satisfaction. The company is an equal opportunity employer, embracing diversity and inclusion, and seeks individuals who embody its values and spirit. The Assistant General Manager role at Urban Air Willow Grove is a pivotal leadership position responsible for driving operational success across all areas of the park. This includes oversight of entertainment attractions, food and beverage services, property inspections, and ensuring compliance with safety and cleanliness standards. The role involves cultivating and leading a highly engaged team that delivers exceptional customer service. The Assistant General Manager plays an integral part in hiring, coaching, training, and developing staff, while also spearheading employee recognition and incentive programs designed to foster high morale and professional growth. In this supervisory capacity, the Assistant General Manager will create work schedules that meet business needs and optimize guest experiences, while controlling inventory and expenses to meet financial objectives. They must exhibit strong motivational skills and use individual team member strengths to maximize productivity and guest satisfaction. The position demands an energetic and professional leader who leads by example in grooming, conduct, and communication. Adaptability, flexibility, and enthusiasm for the business are essential qualities for success in this role. The ideal candidate will bring a proven background in hospitality management, especially in environments such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. With a minimum of three years of supervisory or managerial experience, this individual is expected to be a culture champion and brand ambassador for Urban Air, creating a supportive and inclusive atmosphere where employees can thrive. Responsibilities include maintaining operational excellence according to Urban Air’s standards and philosophy, ensuring a safe and secure environment for both guests and team members, and fostering continuous improvement initiatives. The role also requires a flexible schedule accommodating weekends, evenings, and holidays, reflecting the entertainment industry's unique demands. Candidates must have the ability to work in a fast-paced, noisy environment, stand for long periods, and lift up to 30 pounds when necessary. Demonstrating good judgment, strong communication skills, and a collaborative approach with employees, management, and vendors is vital for achieving organizational goals. CPR and First Aid certification are preferred, underscoring the commitment to safety. Urban Air offers a stimulating workplace where innovation, enthusiasm, and dedication to exceptional guest experiences combine. This position is an outstanding opportunity for an ambitious hospitality professional who thrives in a leadership role that influences company culture and operational success. If you are passionate about entertainment and enjoy inspiring and leading teams to activate awesome guest experiences, Urban Air Willow Grove invites you to apply now.

• work days, nights, and/or weekends as required
• work in noisy, fast-paced environment with distracting conditions
• move about facility and stand for long periods of time
• read and write handwritten notes
• lift and carry up to 30 pounds
• must have regular and predictable attendance