Assistant General Manager - Portland, OR

Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovation and leadership within the hospitality industry. As a dominant player in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly across Europe, Latin America, and the Caribbean. The company's extensive global portfolio comprises properties with an aggregate asset value exceeding 20 billion dollars and generates cumulative revenues surpassing 5 billion dollars annually. Highgate is distinguished for providing expert guidance throughout all stages of the hospitality property lifecycle, including planning, development, recapitalization, and disposition. Leveraging creativity and bandwidth, Highgate also develops bespoke hotel brands while utilizing cutting-edge proprietary revenue management tools that predict market trends to optimize asset performance and maximize value. With an experienced leadership team of hotel management professionals, Highgate has established itself as a trusted partner to top ownership groups and leading hotel brands. Their corporate offices are located in major cities including London, New York, Dallas, and Seattle. The Assistant General Manager position at Highgate Hotels, specifically for the Courtyard Portland East located in Portland, OR, is a critical role that focuses on driving hotel profitability while enhancing guest satisfaction and employee development. This role is responsible for revenue generation, cost control, and maintaining the hotel's overall integrity through effective leadership and operational oversight. The Assistant General Manager plays a pivotal role in supporting the hotel’s sales initiatives, engaging with key accounts, organizing client events, and liaising regularly with onsite contacts to ensure exceptional service delivery. Daily operational tours with department heads allow for real-time adjustments to optimize departmental performance, while weekly staff meetings and training sessions foster continuous improvement aligned with Highgate Hotel standards. The role requires conducting timely financial reviews, overseeing productivity, and maintaining budget compliance. Furthermore, the Assistant General Manager mentors managers for career advancement, ensures adherence to company policies during hiring and performance appraisals, and actively participates in management coverage to maintain seamless hotel operations. Maintaining the hotel's physical appearance through regular inspections and preventive maintenance, ensuring financial document compliance with corporate accounting calendars, and promoting a guest-centric, team-oriented work environment are also key responsibilities. The position demands a hands-on leadership style, including engagement during peak hours to greet guests and active involvement in credit and collection policies to uphold financial health. This dynamic role offers the opportunity to work within a leading hospitality company dedicated to operational excellence and innovation in guest service and hotel management.

• Education and experience commensurate with the role
• Proven experience in hotel management
• Ability to work long hours sometimes required
• Effective communication skills
• Ability to listen and clarify concerns
• Multitasking and prioritization skills
• Attentive friendly courteous and service oriented manner
• Compliance with required meetings and trainings
• Ability to participate in MOD coverage
• Regular attendance as per hotel standards
• High standards of appearance and grooming
• Compliance with hotel policies and procedures
• Productivity focused
• Problem solving skills
• Ability to analyze complex information
• Maintain confidentiality
• Ability to perform light physical work up to 20 pounds occasionally and 10 pounds frequently
• Other duties as assigned by management