Assistant General Manager - $48000 to $50000 per YEAR

Pooch Hotel - Norwalk is a notable pet resort located in Norwalk, CT, dedicated to providing outstanding care and services for pets while offering a high level of customer satisfaction to pet parents. This pet resort is part of a broader network focused on delivering exceptional pet daycare, grooming, boarding, and training services. The establishment emphasizes creating a resort-like atmosphere where pets are treated with the utmost care, comfort, and attention. With a commitment to quality and customer experience, the resort integrates pet safety, hygiene, and wellness with an engaging, community-focused approach to pet care. The environment is designed not only to meet the standard needs of pets and their owners but to exceed expectations by fostering a culture of kindness, professionalism, and operational excellence. The role of Assistant General Manager at Pooch Hotel - Norwalk, also referred to as Resort Manager (RM), is a full-time leadership position that plays a critical and integral role within the Resort management team. Reporting directly to the General Manager or Senior General Manager, the Assistant General Manager supports the smooth and profitable operation of the resort by actively driving revenue growth, controlling costs, and maintaining high service standards. This position demands strong leadership skills, exceptional customer service focus, and the ability to manage both people and operations effectively. The Resort Manager will lead and mentor teams, develop Shift Leads and other team members, and cultivate a positive work culture based on the principles of Servant Leadership and high-quality pet and guest care. The Resort Manager's responsibilities may vary by resort size and include managing the entire business as an assistant to the General Manager or focusing on specific operational areas such as Pet Care, which covers pet safety and health, boarding, daycare, and resort maintenance, or Customer Service, which includes marketing, check-in/check-out processes, retail, grooming, and training. The position requires close attention to maintaining operational standards, managing financial aspects such as sales, labor, and expenses, and ensuring the resort consistently meets customer service expectations and operational excellence. Given the dynamic and demanding nature of the hospitality and pet care industries, the Assistant General Manager is expected to combine hands-on operational involvement with strategic oversight and community engagement. This role is ideal for someone passionate about animal care and customer experience, with the drive to lead and grow within a company that values innovation, community, and quality. This position requires working a minimum of 45 hours per week, including holidays, evenings, and weekends, with a typical schedule of five days per week that includes both opening and closing shifts. The salary range for this position is $48,000 to $50,000 annually, depending on experience. Pooch Hotel offers a robust benefits package that provides medical, dental, and vision coverage, as well as retirement savings options such as a 401K with employer match. Additional benefits include health savings and flexible spending accounts, along with various ancillary insurance plans including short-term and long-term disability, hospital indemnity, accident, and critical illness coverage. This comprehensive employment package demonstrates the company’s commitment to supporting its employees both personally and professionally while fostering a dedicated and engaged workforce focused on achieving operational success and superior service excellence.

• high school degree or equivalent
• minimum 2-4 years customer service experience
• ability to work 45 hours per week including holidays evenings and weekends
• proficiency in Microsoft Office Suite and point of sale software
• valid driver’s license and comprehensive vehicle insurance
• ability to manage and influence workplace change
• comfortable in front and back of house roles
• ability to drive and manage workplace change
• willingness to work varied schedules including opening and closing shifts