Assistant Front Office Manager - Tucson, AZ

This hiring establishment is a prominent hotel known for providing exceptional hospitality services and ensuring a comfortable and memorable experience for all its guests. The hotel prides itself on its commitment to quality, operational excellence, and guest satisfaction. The environment is dynamic, catering to a diverse clientele, and focused on maintaining high standards in all aspects of guest service, from reservations to guest accounting. This well-established hospitality company emphasizes teamwork, professional development, and a culture of service excellence among its employees. The role of Assistant Front Office Manager is a pivotal leadership position within this hotel, responsible for overseeing and enhancing the operations of the front office departments. This includes front desk management, reservations, guest registration, bell services, telephone operations, and guest accounting functions. The Assistant Front Office Manager plays a crucial role in ensuring that guests receive outstanding service from the moment they arrive until their departure. This position supports overall hotel profitability by maintaining operational standards, optimizing staff schedules based on occupancy forecasts, and fostering an environment where team members are motivated and equipped to deliver excellent service. In this role, you will lead and supervise a team, managing hiring, training, performance evaluations, and development initiatives. You will be responsible for scheduling and payroll management, aligning staffing with labor standards and expected occupancy to control costs effectively. Ensuring guest satisfaction is paramount, and you will actively resolve guest concerns and uphold quality standards to maintain high satisfaction scores. Additionally, you will contribute to financial success by aligning strategies with hotel objectives, participating in budget preparation, and maximizing room occupancy and average daily rates through effective selling techniques. Financial controls are a key part of this job, where you will enforce procedures related to credit control, handling financial transactions, and guest security to protect the hotel’s assets. Collaboration across departments to enhance guest experiences and improve overall hotel performance is also a vital aspect of the role. The Assistant Front Office Manager must be a strong leader with excellent problem-solving skills, and a deep understanding of front office systems and financial processes, always committed to continuous improvement and guest satisfaction. This is a full-time role designed for a motivated professional aspiring to grow within the hospitality industry while contributing significantly to the success of the hotel.

• Minimum 2 years of experience in front desk operations, including at least 1 year of night audit or supervisory experience
• Bachelor's degree in Management, Hotel Administration, Business, or related field
• Proven track record in leading guest service teams and managing departmental performance metrics
• Experience in budgeting, forecasting, and labor management preferred
• Strong leadership and team development capabilities
• Excellent problem-solving and decision-making skills in a fast-paced environment
• Deep understanding of front office operations, systems, and financial processes