Assistant Front Office Manager - Quick Hire!

Highgate Hotels is a premier real estate investment and hospitality management company known for its innovative approach and significant presence in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu. In addition to its established domestic footprint, the company is expanding its presence in the Caribbean and Latin America. Highgate is committed to excellence throughout the property lifecycle, providing expert guidance from planning and development stages to recapitalization or disposition. The company boasts a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all enhanced with contemporary programming and strong digital capabilities. Leveraging industry-leading revenue management tools, Highgate adeptly identifies and anticipates market trends to optimize performance and maximize asset value. Highgate’s executive leadership comprises some of the most experienced hotel management professionals, making the company a trusted partner for top ownership groups and major hotel brands. The company maintains corporate offices in key cities globally including New York, Chicago, Dallas, London, Miami, and Seattle, reinforcing its global perspective and commitment to high-quality hospitality services. Interested individuals can learn more about Highgate Hotels at www.highgate.com. The goodtime hotel, located in the heart of Miami Beach, is part of a newly developed mixed-use project designed by Morris Adjmi and Ken Fulk. This vibrant property offers over 45,000 square feet of ground floor and retail space with exceptional storefronts that range in size from 500 to over 5,000 square feet. These retail spaces benefit from high exposure along Washington Avenue, 6th Street, and 7th Street, attracting millions of tourists annually. We are currently seeking a dedicated and enthusiastic Assistant Front Office Manager to join the team at the goodtime hotel. Reporting to the Front Office Manager, the Assistant Front Office Manager plays a vital role in ensuring seamless operation and exceptional guest service at the front desk. This position demands a friendly, efficient, and courteous approach to guest interactions, aiming to maximize room revenue and occupancy through strategic upselling and excellent customer care. The role involves collaborating closely with sales and reservations departments to fulfill special requests for VIPs and groups, managing guest reception, and responding to social media feedback to ensure guest satisfaction. This dynamic position includes coaching and training front office staff, upholding professional standards, and maintaining accurate financial records such as the house bank and daily deposits. The Assistant Front Office Manager must be capable of multitasking in a fast-paced environment, communicating effectively with guests, colleagues, and other departments. The role also requires oversight of guest profile management, preparation for special group events, VIP arrivals, and mandatory participation in emergency procedures and ongoing training. The candidate will be expected to maintain a detailed understanding of hotel events, local area amenities, and engage in problem-solving to resolve guest complaints promptly with a positive, proactive attitude. The Assistant Front Office Manager may supervise shifts when required and must remain current with hotel policies and procedures. This full-time position offers a stable career opportunity within an internationally renowned hospitality company, promising professional growth and the chance to contribute to an award-winning hotel experience in Miami Beach. Highgate Hotels values colleagues who are adaptable, customer-focused, and bring a passion for delivering exceptional guest service and operational excellence.

• High school diploma or equivalent
• minimum 1 year of experience in front office or hospitality role
• supervisory experience
• proficiency with computer software relevant to hotel operations
• ability to work flexible hours including nights and weekends
• excellent communication and interpersonal skills
• strong problem-solving ability
• ability to multitask and handle fast-paced environment
• physical ability to stand for long periods and occasionally lift up to 20 pounds
• commitment to guest satisfaction and teamwork
• adherence to company policies and standards
• availability for training and meetings
• ability to work collaboratively with diverse teams
• willingness to take initiative and lead as needed