At Your Service Center Associate, Bend River - Flex

Macy's is an iconic American department store with a rich history spanning more than 160 years. Known for its blend of tradition and innovation, Macy's has become a household name synonymous with memorable experiences, iconic events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, and a dedication to delighting customers with inspiring stores and irresistible products. As a leading retailer, Macy's creates a shopping environment that is as welcoming as it is exciting, with an emphasis on creating lasting memories for both customers and employees. Macy's culture embraces inclusion, collaboration, and continuous growth, making it a dynamic place to work where every colleague plays a vital role in its ongoing story. The At Your Service Center Colleague role at Macy's is a pivotal position dedicated to enhancing the customer shopping experience by providing seamless, personalized service. This full-time or part-time position involves management of Buy Online Pickup In Store (BOPS) orders, merchandise returns, order pickups, and other service-related tasks, all performed with adherence to Macy's high service standards. More than just cashier duties, this role demands multitasking, problem-solving abilities, attention to detail, and a genuine customer-first mindset. At Your Service Colleagues work in a fast-paced environment, requiring flexibility that covers nights, weekends, and holidays. This opportunity is ideal for individuals passionate about sales, teamwork, and delivering outstanding customer service through authentic hospitality. An important aspect of this role also includes maintaining a clean, organized, and inviting pickup and return area to ensure customers feel welcome from the moment they enter the store. Day-to-day responsibilities start with setting a positive tone by greeting teammates warmly and reviewing sales goals. Colleagues stay informed about new arrivals and trends that help engage customers effectively. They lead by example by welcoming customers, building relationships through friendly conversations, and efficiently managing all store fulfillment activities, including processing online orders and returns using relevant systems. Maintaining a shoppable, organized pickup area and assisting with curbside delivery is essential to ensure a friction-free shopping experience. Closing tasks include sharing information about Macy's Loyalty program, ensuring customers have everything they need, and ending interactions with sincere appreciation. Teamwork and a commitment to continuous improvement drive both individual and store success. This position requires standing for extended periods, lifting up to 25 pounds, frequent use of technology including registers and handheld devices, and physical activity such as reaching, crouching, and climbing ladders. Benefits include competitive pay, health and wellness coverage, 401(k) match, paid time off, holidays, merchandise discounts, performance incentives, and career development opportunities.

• Flexible availability including days, evenings, weekends, and holidays
• Dependable attendance and punctuality
• Ability to understand and communicate effectively in English
• Ability to read and follow employment policies and safety procedures
• Capability to make sound decisions in real time
• Comfortable collaborating with customers and colleagues
• Willingness to meet daily sales goals
• Responsible for opening credit accounts and sharing loyalty benefits
• Able to handle electronic devices and register operations
• Physical ability to stand for extended periods and lift up to 25 pounds