Assistant Front Office Manager - Quick Hire!

Pyramid Global Hospitality is a leading hospitality company known for its dedication to a People First culture, placing employees at the heart of its operations. With over 230 properties worldwide, Pyramid Global Hospitality prioritizes diversity, growth, development, and wellbeing, creating a supportive and inclusive work environment where team members can thrive. The company’s commitment to employee satisfaction is reflected in its comprehensive benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. Pyramid Global Hospitality also emphasizes ongoing training and development opportunities, helping employees build skills and advance their careers within the hospitality industry. Whether you are new to the field or a seasoned professional, Pyramid Global Hospitality provides a collaborative workplace that fosters success and encourages continuous learning and growth. Join this dynamic company and be part of a team dedicated to delivering exceptional guest experiences while valuing and investing in its people. The Front Office Manager role at Pyramid Global Hospitality is a crucial position responsible for managing all aspects of front desk operations during assigned shifts. This role involves scheduling employees to maintain proper coverage and ensuring all front office staff are thoroughly trained and equipped to perform their duties efficiently. A key focus of the position is to guarantee that guests receive prompt, professional service from their arrival through their stay, handling any complaints with care and implementing effective service recovery strategies to ensure complete guest satisfaction. This role also involves communication of important guest information such as VIP status or special requests to the team and following up to ensure execution. The Front Office Manager will support departmental goals, including guest satisfaction, revenue, and profitability, by assisting in labor cost management and maximizing revenue through company systems and processes. Additionally, the role includes maintaining security protocols for financial transactions and guest safety. Regular inspections of the front office and public areas are performed to uphold the hotel’s standards and brand image. The manager will train staff on communications protocols, especially for emergency situations, guide and coach employees for top performance, and foster teamwork by coordinating with other departments such as accounting, revenue management, sales and marketing, housekeeping, and maintenance. The Front Office Manager will also serve as manager on duty when needed, embodying leadership and operational excellence at all times. Starting on or around April 1, 2025, this position offers an exciting opportunity to contribute to Pyramid Global Hospitality’s mission of providing outstanding guest experiences while promoting a supportive work environment for employees.

• Bachelor's degree with concentration in hotel management or business administration or related field preferred
• Two or more years front office/guest services experience including supervisory experience or equivalent combination of education and experience
• Must speak fluent English
• Excellent communication skills
• Strong reading and writing abilities
• Proficient in mathematics including budgeting and profit/loss concepts
• Good problem solving and organizational skills
• Ability to work nights, weekends, and/or holidays as required