Assistant Front Office Manager - Los Angeles, CA

Managed by HHM Hotels, a distinguished entity in the hospitality industry known for its commitment to excellence and sustainable practices, this establishment thrives on delivering exceptional guest experiences. HHM Hotels is a reputable hotel management company that operates with core values centered around people, service, excellence, agility, and accountability. The company embraces a philosophy where 'People Are Our Capability,' 'Hearts That Serve,' and 'Only Excellence' drive its operations, ensuring every guest encounter is meaningful and memorable. The management team also encourages adaptability and ownership, fostering a dynamic work environment where employees are empowered to contribute their best and grow professionally. The role of Assistant Front Office Manager is pivotal within the hotel’s operational hierarchy, directly supporting the front office function and ensuring smooth, efficient, and guest-centric service. This full-time position is tailored for candidates passionate about hospitality management and eager to advance their career toward senior management roles such as Front Office Manager, Rooms Division Manager, or Assistant General Manager. The Assistant Front Office Manager plays a critical role in supervising front office personnel, adhering to established guest service standards, and upholding the hotel’s sustainability initiatives under HHM's EarthView program. Occupying a role that blends managerial duties with hands-on leadership, the Assistant Front Office Manager is entrusted with overseeing daily front desk operations, preparing departmental budgets and forecasts, monitoring financial activities, and ensuring compliance with accounting controls. They are also responsible for maintaining inventory and supply levels for the front office and associated retail spaces such as the gift shop or market. The position requires proactive engagement with guest satisfaction metrics to continually enhance service quality and foster loyal guest relationships. In the absence of higher management, the Assistant Front Office Manager assumes full responsibility for front office operations, managing staff scheduling, training, and performance coaching to ensure adherence to the brand’s high standards. This role demands a candidate adept at multitasking in a fast-paced environment who can skilfully manage occupancy levels to optimize room utilization and minimize overbooking. Effective communication and collaboration with the sales office team are essential to ensure accurate handling of group bookings and rooming lists. A commitment to sustainability is integral to this position, aligning with HHM Hotels’ Planet-friendly EarthView practices and occupational safety standards including MSDS and OSHA guidelines. Candidates will find that this opportunity offers a robust pathway to career growth within the hospitality management field. The hotel values resilience, adaptability, and dedication, offering a supportive environment where ambitious professionals can realize their potential and contribute to a culture of excellence. Working hours vary and may include holidays, weekends, and alternate shifts, reflecting the dynamic nature of the hospitality industry. Physical demands involve standing, walking, and occasional lifting up to 25 pounds, suitable for those comfortable in active roles. Join HHM Hotels as an Assistant Front Office Manager and become part of a team where service excellence meets sustainable hospitality management, setting the stage for a rewarding and progressive career journey.

• Associate or Bachelor’s degree preferred
• 1 to 3 years hospitality related experience, including front desk operations experience
• Ability to work on holidays, weekends, and alternate shifts
• Ability to stand, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
• Commitment to safety and sustainability practices
• Strong leadership and communication skills