Assistant Front Office Manager - Los Angeles, CA

This esteemed hospitality group is rooted in a legacy that began in San Francisco in 1981, founded by Bill Kimpton, a visionary who challenged the impersonal nature of traditional hospitality. The company has revolutionized boutique hotel standards by fostering heartfelt, human connections that genuinely enrich the lives of guests, employees, and communities. This establishment is renowned for creating a unique, lively, and rebellious spirit in its work culture that encourages individuality and self-leadership, making it an exceptional environment not only for guests but also for its employees. It’s a place where people can be their true selves and shine by leveraging their diverse talents and experiences. The company’s core mission centers on improving the lives of everyone connected with it—whether coworkers, guests, owners, or members of the community—reinforcing a purposeful workplace driven by genuine care and creativity. The current opportunity is for a Front Office Supervisor role, offering a pivotal leadership position within the hotel’s front office operations. This role is ideal for individuals who are passionate about delivering superior guest service while supporting and motivating a team to uphold high standards. As the Front Office Supervisor, you will be entrusted with overseeing daily operations, ensuring that guest service exceeds expectations, and maintaining operational efficiency. You will be instrumental in guiding, scheduling, training, and mentoring front office employees, fostering a positive, productive work environment. Key responsibilities include supervising team duties, managing employee schedules, handling performance management with appropriate coaching and disciplinary measures, ensuring compliance with cash and credit procedures, and maintaining accurate guest ledger administration. The role often requires flexibility, including working evenings, weekends, and holidays to ensure continuous quality service. This position demands someone who thrives in a dynamic hospitality setting and possesses excellent interpersonal and communication skills. Experience with operational software such as Opera and Microsoft Office Suite is essential, alongside at least one year of supervisory experience in the hospitality or related industry. A bachelor’s degree is preferred but not mandatory, emphasizing the company’s commitment to growth and learning. This is a fantastic career development opportunity within a company that celebrates diversity and fosters an inclusive work environment. Employees here are valued for their creativity, initiative, and passion for making a meaningful difference in the hospitality experience. The company strongly supports an equitable workplace, valuing differences in personality, lifestyle, education, and background, and welcoming individuals of all races, ethnicities, ages, religions, physical abilities, sexual orientations, and gender identities. Join a culture where you are encouraged to be yourself, lead yourself, and make a lasting impact every day.

• At least 1 year of supervisory experience in hospitality or similar industry
• Bachelor's degree preferred
• Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity
• Ability to verbally communicate effectively and professionally
• Experience using Opera and Microsoft Office Suite
• Flexible schedule, able to work evenings, weekends, and holidays when needed