Assistant Front Office Manager - Franchise

This job opportunity is presented by a hotel that is part of a well-established franchise network but independently owned and operated by a franchisee. Hotels of this nature typically offer a full-service experience to guests, featuring a broad range of facilities and amenities that cater to both leisure and business travelers. As a franchise-operated hotel, this establishment is committed to upholding the standards and brand reputation associated with the parent company while providing a unique local guest experience. The hotel’s operations are managed independently by the franchisee, including all employment practices such as recruiting, hiring, salary, and benefits. This means that the Assistant Front Office Manager will be employed directly by the franchisee, ensuring a close-knit management structure with opportunities for personal initiative and leadership within the hotel's operational framework. The role of Assistant Front Office Manager is critical to ensuring smooth front desk operations, excellent guest services, and an overall welcoming atmosphere at the hotel. This position is assigned specifically to oversee front office activities during the afternoon and/or weekend shifts at a large, fairly complex full-service hotel, which often accommodates a significant number of VIPs and Priority Club members. The Assistant Front Office Manager will typically supervise a team of front desk employees, coordinating their schedules and ensuring they are trained and equipped to perform their duties effectively. This role is vital in maintaining the high standards expected by guests and the franchise brand. Key responsibilities include managing all aspects of the front desk operations, monitoring staff performance, and implementing corrective actions or disciplinary measures as needed, in accordance with company policies. The manager will ensure that guests receive prompt, professional attention and timely responses to any complaints or special requests. The position demands strong communication skills to coordinate with multiple departments such as Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. The Assistant Front Office Manager also supports revenue generation and labor cost management to meet financial objectives. Maintaining security for financial transactions and guest safety is part of the daily responsibilities. The hotel environment is dynamic and requires the Assistant Front Office Manager to be adaptable and proactive, conducting routine inspections of front office and public areas to ensure cleanliness and adherence to brand standards. This position is often the manager on duty and acts as the central coordinator during emergency or crisis situations, highlighting the leadership aspect of the role. The ideal candidate will have a Bachelor’s degree in Hotel Management, Business Administration, or a related field and possess at least one year of front office or guest services experience including supervisory duties. A key requirement is fluency in English, with additional language skills considered an advantage. This is a unique opportunity for a motivated hospitality professional seeking a leadership role within a franchise-operated hotel that values professional growth and high standards of guest service. The compensation and benefits package will be provided directly by the independent franchisee, and candidates should expect to work nights, weekends, and holidays as needed. The role promises a challenging yet rewarding career pathway in hotel management, offering practical experience managing hotel operations across multiple facets, from guest satisfaction and employee training to revenue optimization and operational security.

• Bachelor's degree in hotel management, business administration or related field preferred
• One or more years front office/guest services experience including supervisory experience
• Fluency in English
• Ability to work nights, weekends and/or holidays
• Strong communication skills
• Mathematical skills including basic math and budgeting
• Problem-solving and organizational abilities