Assistant Front Office Manager-$45400 To $64200 Per YEAR Position in

Highgate Hotels is a distinguished real estate investment and hospitality management company renowned for its innovative approaches in the hospitality industry. With a significant presence across major gateway cities in the U.S., including New York, Boston, Miami, San Francisco, and Honolulu, Highgate stands as a leader in hotel and resort management and development. The company also enjoys a growing footprint throughout the Caribbean and Latin America, reinforcing its status on an international scale. Through a hospitality-forward perspective, Highgate expertly navigates every stage of property life cycles—ranging from planning and development through recapitalization and disposition. The company boasts a diverse portfolio of bespoke lifestyle brands, legacy hotel brands, and independent resorts equipped with contemporary programming and digital savvy. Highgate Hotels leverages state-of-the-art revenue management technologies to analyze and predict evolving market trends, enabling them to drive superior performance and maximize asset value. The presence of a seasoned executive team comprising experienced hotel management leaders cements the company’s reputation as a trusted partner for ownership groups and major hotel brands. Highgate maintains corporate offices in multiple key cities, including New York, Chicago, Dallas, London, Miami, and Seattle, showcasing a widespread operational network. Prospective candidates and clients can learn more about this prestigious company at www.highgate.com. The Goodtime Hotel in Miami Beach, an exciting new mixed-use project developed by Highgate, is a vibrant destination designed by Morris Adjmi and Ken Fulk. Offering over 45,000 square feet of retail opportunities on ground floors and multiple storefronts, this project secures unparalleled branding exposure and a steady influx of visitors, primarily tourists drawn to Miami's vibrant scene. The Assistant Front Office Manager role at The Goodtime Hotel is pivotal in ensuring a smooth, efficient, and guest-oriented front office operation. This position calls for a dedicated hospitality professional who will deliver high-quality service before and during guests' stay while optimizing room revenue and occupancy rates. On a daily basis, the Assistant Front Office Manager handles a range of responsibilities from collaborating closely with sales and reservations teams to manage group and VIP requests efficiently, to responding to social media feedback to enhance guest experiences. This role requires exceptional communication skills to interact genuinely with guests, team members, and various hotel departments. Additional responsibilities involve leading guest service training within the front office staff, maintaining a professional and approachable demeanor despite the fast-paced work environment, and executing typical front desk duties such as guest registration and up-selling of room rates to maximize revenue. Maintaining accurate guest profiles, coordinating special requests, and preparing for group check-ins and check-outs also fall within this role’s purview. The Assistant Front Office Manager plays a crucial role in hiring and training guest services agents, supervising shifts when necessary, and ensuring compliance with the hotel’s policies, procedures, and emergency protocols. This role demands financial acumen for managing daily receipts and deposits and the ability to provide guest-centric solutions swiftly and effectively. Beyond operational duties, the manager promotes all hotel services, offers local attraction information, and resolves guest complaints with empathy and professionalism. This full-time position expects an individual who can maintain a warm and friendly attitude, multitask efficiently, and uphold high standards of personal appearance and grooming consistent with Highgate’s reputation. It requires flexibility for occasional long hours and overnight shifts, with the reliable commitment to attend mandatory meetings and training. Ultimately, the Assistant Front Office Manager is integral to the hotel's success in delivering an outstanding guest experience while contributing to the profitability and operational excellence of The Goodtime Hotel.

• Must have a 4-year college degree
• At least 1 year of relevant experience
• Supervisory experience
• Proficient with Windows and office software
• Ability to work long hours including two overnight shifts
• Ability to lift up to 20 pounds occasionally and stand for entire shifts
• Effective communication skills
• Friendly and service-oriented attitude
• Ability to multitask and prioritize tasks
• Comply with company standards and regulations
• Maintain professional appearance
• Attend required meetings and trainings
• Ability to handle and solve problems
• Understand and evaluate complex information