Assistant Front Desk Manager - Apply Now!

Sheraton Dallas Hotel, located at 400 Olive Street in Dallas, Texas, is a prestigious and well-established hotel known for providing exceptional hospitality services. As part of the global Sheraton family under Marriott International, this hotel is dedicated to creating a welcoming and inclusive environment for guests and associates alike. Since its inception, Sheraton has served as a gathering place that connects people through meaningful experiences and thoughtful guest service. With over 400 communities worldwide, Sheraton Hotels & Resorts offers an inspiring workplace for individuals who thrive on delivering excellent customer service and working within a diverse team. Sheraton Dallas Hotel exemplifies this commitment by maintaining high cleanliness standards, operational efficiency, and guest satisfaction, contributing to the overall brand legacy and reputation for quality hospitality. The Management position in Rooms Operations at Sheraton Dallas Hotel is an entry-level management role that plays a vital part in supporting day-to-day activities across various departments including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This full-time management role is ideal for professionals eager to step into leadership within hotel operations, focusing on guest arrival and departure processes, ensuring the property maintains its cleanliness standards, and driving both guest and employee satisfaction. The position also includes bonus eligibility and offers an hourly pay range between $25.02 and $28.37, reflecting competitive compensation within the hospitality industry. The role involves opening and closing shifts for Front Desk and Housekeeping, completing assigned checklists and duties, running and reviewing critical room operations reports, and overseeing the proper operation of departmental equipment. Candidates will understand and integrate the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services to enhance operational flow. Additionally, managing uniforms, supplies, and night audit procedures, as well as complying with loss prevention policies, are key parts of the job. Employees in this position communicate performance expectations clearly and handle employee questions and concerns efficiently. Scheduling and tracking employee attendance to meet business demands is another significant responsibility. Financial stewardship is a major component of this management role. Candidate will assist in achieving budget goals by supervising same-day selling procedures to maximize room revenue and occupancy, verifying room rate accuracy, and participating in managing departmental controllable expenses. Understanding the overall impact of Room Operations on the hotel’s financial health is key to successful performance in this role. Ensuring an exceptional guest experience is central to this position. The manager assists with investigations of employee and guest accidents and helps utilize guest information tracking systems to support a repeat guest recognition program. Setting positive examples in guest relations, effectively handling guest feedback and complaints, and reviewing guest satisfaction results with staff are integral parts of delivering quality service. Sheraton Dallas values associates who can foster an engaging environment where guests feel welcomed and valued, consistent with Marriott International’s principles of inclusion and equal opportunity. Beyond competitive pay, Marriott offers an extensive benefits package that includes comprehensive health care, 401(k) plans with company match, employee stock purchase plans, paid time off including sick leave, life insurance, disability coverage, travel discounts, adoption assistance, parental leave, and flexible spending accounts among others. This highlights Marriott’s commitment to supporting its employees’ well-being and professional growth. Joining Sheraton Dallas Hotel means becoming part of a global community focused on belonging, purpose, and excellence. The company nurtures diversity and encourages team members to bring their unique backgrounds and talents. Candidates selected for this role will work in a dynamic environment that celebrates culture while striving to be the world’s gathering place. This is an excellent opportunity for individuals looking to build a career in hospitality management with robust support and development opportunities within one of the leading hotel brands.

• High school diploma or GED
• Minimum of three years experience in guest services or related area
• OR two-year degree from accredited university in relevant field
• At least one year of related professional experience
• Ability to work full time in a management role
• Willingness to comply with company policies and procedures
• Ability to operate department equipment
• Effective communication skills
• Availability to work onsite at Sheraton Dallas Hotel
• Commitment to provide excellent guest service
• Ability to handle multiple tasks and responsibilities efficiently