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Encore is a well-established company specializing in providing high-quality event technology services within hotel and convention center environments. Known for its dedication to delivering superior audio-visual solutions, Encore has built a reputation for enhancing corporate events, conferences, and other specialized gatherings by facilitating seamless technology execution. This company operates in a dynamic and fast-paced industry, focusing heavily on client satisfaction and operational excellence. The environment at Encore supports teamwork, continuous learning, and a commitment to quality, positioning itself as a leader in event technology services. With a workforce experienced in managing technical and logistical aspects of live events, Encore caters to clients looking for both reliability and innovation in event management technology. The Director, Event Technology (DET) role at Encore is a senior leadership position aimed at managing an assigned location or locations with venue revenue ranging between $450,000 and $900,000. This full-time position reports directly to higher regional or area directors and is designed to oversee a small team of fewer than two full-time members. The role is essential for achieving revenue and profitability goals by effectively managing daily operations, focusing on financial stewardship, cultivating client and partner relationships, and ensuring delivery of world-class service standards. The DET plays a pivotal part in maintaining the quality of Encore's service delivery by supervising advanced audiovisual technology solutions and responding rapidly to client needs and operational challenges. This position requires strategic management capabilities, including developing and executing sales strategies, managing budgets, overseeing inventory and equipment, and leading a committed team focused on continuous improvement and high performance. The Director must work closely with venue staff and clients, act as a point of escalation during events, and represent Encore at all operational and client meetings to ensure seamless coordination. The role also involves an extensive amount of technical skill application, including troubleshooting audiovisual equipment, managing event setups, and ensuring all technological aspects meet high standards. The DET is responsible for financial management aspects such as controlling labor costs, managing billing and invoicing, and generating accurate financial forecasts and reports. The role requires a proactive approach to spotting concerns or gaps and implementing thoughtful action plans to boost business growth and operational efficiency. Additionally, the position emphasizes the importance of training and developing team members, championing company core values, and fostering an inclusive and respectful workplace. Working conditions for the Director, Event Technology include exposure to varying noise levels, physical activity ranging from sitting and standing to lifting and climbing, and working in potentially outdoor or dusty environments. This requires physical stamina and adherence to safety and appearance standards established by Encore. The role demands flexibility to work irregular hours, including evenings, weekends, and holiday shifts, often in varying hotel or venue locations. Salary for this role ranges from $45,956.00 to $56,296.00, depending on factors such as location, experience, and skills. Additional compensation may include overtime, bonuses, or incentives. Encore is committed to providing comprehensive benefits and supporting a friendly, inclusive workplace culture where diversity is celebrated and each employee’s unique contributions are valued.

• Bachelor's degree or equivalent experience
• Minimum 3 years audio visual experience
• At least 1 year supervisory experience
• Preferred 2 years customer service or hospitality experience
• Sales experience preferred
• Knowledge of audio visual equipment in live environments
• Completion of Level 3 Skills training
• Proficiency with computer hardware and software
• Effective leadership skills
• Customer satisfaction oriented
• Valid driver's license for vehicle operation