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Urban Air Adventure Parks is a leading indoor adventure park company and the market leader in location-based entertainment. Headquartered in Dallas, Urban Air pioneered the adventure park concept and currently operates as the largest adventure park operator globally. With a focus on blending fun with active engagement, Urban Air serves as a premier destination for families and adventure seekers seeking thrilling, safe, and innovative recreational experiences. Their mission centers on helping kids have fun and inspire them to aim higher, challenging themselves to achieve feats they never thought possible. Urban Air is committed to fostering a safe, inclusive, and supportive environment for both guests and employees, emphasizing fun alongside accountability and operational excellence. The company strongly values community involvement and continually evolves its entertainment offerings to maintain a fresh and vibrant experience for all visitors. The General Manager role at Urban Air is pivotal in sustaining the company’s reputation for exceptional customer service and operational success. This full-time leadership position emphasizes motivational management, staff development, and achieving financial and operational goals. Reporting directly to franchise owners, the General Manager is responsible for providing overall leadership, vision, and direction while cultivating a positive atmosphere for guests and team members. They are charged with hiring, training, and mentoring staff to build a cohesive and high-performing team that delivers above-and-beyond guest experiences. This includes implementing effective training programs and employee recognition initiatives to reinforce a culture of excellence and engagement. Operationally, the General Manager ensures the park’s safety, cleanliness, and security while overseeing all aspects of the park's entertainment, food and beverage services, attractions, and property maintenance. They manage daily operations with rigorous attention to detail and adherence to company standards and philosophies. As the primary operator, the General Manager directs the management team to ensure consistently high performance and fosters positive employee relations by delegating duties effectively and upholding strong operational standards. Additionally, this role involves monitoring guest feedback and online reviews to ensure that the park continuously meets or exceeds customer expectations. Financial stewardship is a critical component of the role. The General Manager capitalizes on business opportunities by executing company marketing strategies designed to drive sales and enhance brand presence. They maintain fiscal responsibility by overseeing inventory controls, staffing levels, and labor budgets to maximize operational efficiency while ensuring a top-tier customer experience. Analysis of financial reports enables the General Manager to develop actionable plans to grow revenue and control expenses consistent with the company’s annual budgets. Ideal candidates will bring a minimum of three years of experience in facility operations or management within hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. The role demands a professional, energetic leader who is self-motivated and able to motivate others, with excellent communication skills and a positive attitude. Intermediate proficiency in Microsoft Office applications is required, along with a commitment to professional grooming, conduct, and a team-oriented mindset. The General Manager must exhibit adaptability, strong decision-making abilities, and an innovative mindset to strategize and lead the park toward continued growth and success. Urban Air seeks a candidate who is passionate about supporting and developing their team, especially younger staff members who may be entering the workforce for the first time. The successful General Manager will foster professional and personal growth among employees, imparting valuable guest service skills that contribute to a safe and enjoyable environment. This leadership role demands a balance between operational rigor and cultivating a fun, positive culture that aligns with Urban Air’s core values. Urban Air is an equal opportunity employer committed to diversity, and they encourage applications from qualified individuals seeking to make a meaningful impact in a dynamic entertainment setting.

• minimum of 3 years experience in facility operations and management
• experience in hospitality industry such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
• strong communication and interpersonal skills
• professional grooming and conduct
• intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint)
• ability to motivate and train staff
• ability to analyze financial reports and develop action plans
• strong leadership and decision-making abilities
• ability to maintain a safe, clean, and secure environment
• flexible and adaptable to changing business needs
• commitment to fostering a positive team environment
• ability to manage inventory and labor budgets
• understanding of marketing strategies to drive sales