Apply Now:Concierge-Part Time Evening Shift-Thu/fri 5:30-10:30pm Sat

Stony Brook Medicine is a leading healthcare institution known for its commitment to excellence in patient care, research, and education. Located in an academic medical center setting, Stony Brook University Hospital serves a diverse patient population and strives to provide the highest quality of care, combining compassionate service with innovative medical solutions. The hospital operates in a multidisciplinary environment where collaboration across various departments and services ensures optimal patient outcomes and safety. Adhering strictly to regulatory standards and promoting a smoke-free campus environment, Stony Brook Medicine emphasizes creating a safe, respectful, and inclusive atmosphere for all patients, visitors, and staff. The Concierge Services team at Stony Brook Medicine plays a pivotal role within the hospital environment by enhancing the patient experience and ensuring compliance with visitation protocols and patient safety measures. In this role, the Concierge is primarily responsible for managing visitor interactions across multiple hospital points including the Main Lobby Information Desk, Children’s Lobby, and mobile kiosk locations. This position demands a high level of customer service expertise combined with the ability to handle sensitive situations with professionalism and empathy. By serving as a vital communication bridge between visitors, patients, clinical staff, and hospital leadership, the Concierge ensures that hospital policies are observed and that visitors' concerns are addressed effectively. The Concierge must efficiently manage visitor flow, utilize visitor management systems for accurate tracking, and enforce visitation eligibility according to established guidelines consistent with Department of Health regulations. This role also involves coordinating with various hospital departments to facilitate timely patient flow and treatment processes. Additionally, the Concierge supports hospital safety by distributing personal protective equipment (PPE) when required and educating visitors about infection control risks. The job requires flexibility, problem-solving skills, and the ability to adapt quickly to evolving protocols. It may also require physical activity such as standing, walking, or assisting patients with transportation. Employment is part-time, and the position offers an anticipated salary around $45,372 per year prorated at part-time hours. This competitive compensation package is complemented by Stony Brook Medicine’s generous benefits including health, dental, vision insurance, paid time off, and retirement plans that together promote the well-being and security of its employees. Candidates applying for this Concierge role are expected to have at least an associate’s degree or two years of relevant experience in healthcare or a fast-paced customer service environment. Proficiency in computer skills, strong independent problem-solving abilities, and adaptability to ongoing changes are essential. Preferred qualifications include previous hospital concierge experience and emergency response training. This role further demands excellent communication skills, the ability to de-escalate difficult situations, and the skill to coach and train colleagues effectively. Stony Brook Medicine is an equal opportunity employer committed to diversity and inclusion, encouraging all qualified candidates from varied backgrounds to apply. The organization ensures a respectful, supportive workplace free from discrimination and is committed to providing accommodations for applicants with disabilities throughout the hiring process. The hiring process includes verifications such as degree confirmation, background checks, drug screening, and medical clearance to uphold the highest standards of safety and professionalism in its workforce.

• Associate's degree or 2 years experience in healthcare or customer service environment
• Proficient computer skills
• Ability to work independently
• Strong problem-solving skills
• Ability to interpret guidelines and take action
• Willingness to adapt to changes
• Ability to coach and train staff
• Verification of degree required
• Completion of pre-employment physical and medical clearance
• Successful completion of a 4 panel drug screen
• Completion of electronic reference check with minimum three professional references
• Meet regulatory requirements for pre employment screenings
• Provide copy of any required New York State licenses or certificates