American Airlines Airline Jobs in Westerly,RI,USA | Hiring

Ocean House Management is a prestigious hospitality company renowned for its collection of luxury properties, including The Ocean House, The Weekapaug Inn, and The Watch Hill Inn. Each property offers a unique, high-end guest experience that combines impeccable service with stunning settings and top-tier amenities. The Ocean House alone features 49 luxury guest rooms and 18 signature suites, complemented by The Cottage Collection's 10 privately owned vacation homes. Guests can also indulge in the Ocean & Harvest Spa, a 12,000 square foot, Forbes Travel Guide 5 Star rated full-service health and wellness spa, and enjoy up to 8 unique dining options during the summer, including Coast, a Forbes Travel Guide 5 Star rated fine dining experience. The Weekapaug Inn provides quintessential New England accommodations with 24 guest rooms, including Fenway rooms and signature suites, featuring farm-to-table dining with locally sourced ingredients and a range of inspired amenities and resort activities designed to create extraordinary guest experiences. The Watch Hill Inn, established in 1845, offers 21 suite-style accommodations with chic, minimalist décor and modern technology such as complimentary Apple TV, Netflix, and an in-room iPad program allowing guests to order services effortlessly. The Inn also provides unrestricted access to amenities and activities at both Ocean House and Weekapaug Inn. The role of Reservations Assistant Manager at Ocean House Management is crucial in maintaining the company's high standards of guest service. This position is responsible for managing the Reservations team, ensuring exceptional service levels in handling incoming calls that cover overnight reservations, dining and spa bookings, and general inquiries. The Assistant Manager acts as a liaison between clients, group sales managers, and operations teams, overseeing the accuracy and timeliness of group rooming lists and coordinating with various departments. The Reservations Assistant Manager also plays an integral role in creating and implementing reservation policies, monitoring systems for accuracy, analyzing booking data for trends and improvements, and training reservation agents. Collaboration with other departments is essential to ensure guest satisfaction and seamless service delivery. This role demands proficiency in company operating systems such as Maestro, Navis, OpenTable, ALICE, Teams, and Fare Harbor software. The work schedule for this non-exempt managerial position involves a fixed weekly salary for up to 40 hours, with additional compensation for overtime. Shift scheduling requires manager approval. Key responsibilities include answering calls with a 5-star attitude, managing the group rooming list process, operational oversight of the OpenTable dining program, learning property amenities, and participating in monthly trainings for professional growth. The Assistant Manager upholds the company’s mission, values, and sustainability practices, representing the brand positively and professionally. Administrative duties constitute about 20 percent of the role and include team performance management, scheduling, staff training and development, inventory management, conducting pre-shift meetings, completing reports and payroll, supervising staff performance, and handling guest complaints promptly. The position demands a high level of detail, strong communication skills, the ability to work under pressure, and a commitment to company standards and confidentiality. The Reservations Assistant Manager is expected to foster a positive work environment, promote the company’s core values, and contribute actively to operational excellence.

• High school diploma, GED or comparable certification
• Experience in call center or administrative role preferred
• Experience in guest-facing service role preferred
• Luxury hospitality experience preferred
• Ability to operate Microsoft Office programs such as Word, Excel, and Outlook
• Fluency in English both verbally and in writing
• Ability to perform job functions with attention to detail, speed, and accuracy under pressure
• Uphold company standards, policies and procedures
• Ability to prioritize and organize tasks and work area
• Ability to remain calm and resolve problems using good judgement
• Follow directions
• Work cohesively as part of a team
• Maintain confidentiality of guest/employee information and company data
• Represent company with positive attitude and professional presentation
• Follow sustainability guidelines and practices related to company programs