Amarillo,TX,USA Airport Customer Service Agent-Quick Hire! with

This job opportunity is with a leading organization in the aviation industry, specializing in providing essential airport services that ensure a smooth and pleasant travel experience for passengers. The hiring establishment operates within the airport services sector, focusing on customer service roles that are pivotal to the overall passenger journey. This position is predominantly full-time and revolves around supporting passengers through various stages of their air travel, from check-in to boarding and baggage handling. It is a vital role that demands excellent interpersonal skills, proficiency in computer use, and the ability to thrive under time-sensitive conditions in a dynamic airport environment. The role is designed for individuals passionate about delivering outstanding customer service while managing several responsibilities related to airline operations. As a customer service agent, you act as the face of the airline at the airport, shaping the first impression and overall satisfaction of each traveler. This job involves greeting and assisting customers in a courteous and helpful manner, both in person and over the phone. Agents are responsible for announcing incoming and outbound flights clearly and timely to keep passengers informed. Additional duties include accurately handling ticketing and financial transactions such as credit card and personal check payments, managing baggage check-in including lifting and placing luggage on conveyor belts, and operating aircraft jetways to facilitate safe boarding and deboarding. You will also use airline computer systems extensively to update passengers on flight status, manage ticketing and boarding documents, track lost or damaged baggage, and handle cargo information. The role requires physical stamina to stand for long periods and occasionally lift moderately heavy items, emphasizing the active nature of this customer-facing job. Your responsibilities extend to assisting unaccompanied minors and passengers with disabilities, ensuring their journey through the airport is comfortable and secure. Independence is key in this role, as agents often work without direct supervision, managing their tasks efficiently to meet strict schedules. A positive and professional image is essential, as is the ability to operate smoothly in a fast-paced and sometimes high-pressure setting. Overall, this position offers an exciting opportunity to develop a career in the airline and airport services industry, providing critical support to passengers and contributing to seamless flight operations. The role requires dedication, attention to detail, and a commitment to excellent customer experiences in a diverse and bustling airport environment.

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience
• Ability to read, speak, and understand the English language
• Ability to stand for long periods of time
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone
• Possess entry-level computer skills
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays