Airport(Full-time)-Tampa,FL,USA at Jetblue | Hiring

Highgate is a premier real estate investment and hospitality management company that has established itself as an industry innovator, particularly within key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. The company is also rapidly expanding its footprint in Europe, Latin America, and the Caribbean. With a diverse portfolio that includes assets valued at more than $20 billion and cumulative revenues exceeding $5 billion, Highgate is a recognized leader in global hospitality management. Their expertise spans all stages of the hospitality property lifecycle from initial planning and development to recapitalization and eventual disposition. Highgate is distinguished by its ability to craft bespoke hotel brands and deploy state-of-the-art proprietary revenue management tools that accurately analyze and predict market trends to optimize performance and enhance asset value. The company operates from corporate offices in London, New York, Dallas, and Seattle, and boasts an executive team comprised of highly experienced hotel management leaders, positioning Highgate as a trusted partner for top ownership groups and prominent hotel brands. One of the standout properties managed by Highgate is TradeWinds Island Resorts, located on the stunning Gulf Coast beach in St. Pete Beach, Florida. TradeWinds features two interconnected resorts on soft white sand beaches and offers guests a tropical paradise with a variety of amenities including delicious dining, beachfront bars, relaxing accommodations, and numerous activities for families, couples, groups, and individual travelers alike. TradeWinds has repeatedly been recognized as a Tampa Bay Times Top Workplace for seven consecutive years, highlighting its exceptional work environment and commitment to employee satisfaction. The Reservations Manager role at TradeWinds Island Resorts is a vital leadership position responsible for maximizing room revenue through careful management of the hotel’s room inventory and overseeing day-to-day operations within the Reservations Department. This role requires a balance of strong guest service sensibilities and effective sales techniques, combined with leadership capabilities to supervise and guide a team of reservation agents. The Assistant Reservations Manager will support these objectives by maintaining operational accuracy and efficiency using the Revinate reservations sales system in alignment with Tradewinds’ high standards. Candidates who pursue this role must be proficient in guest services and possess the ability to lead and inspire a team. Since hospitality is a 24/7 business, the role necessitates flexibility with shifts, including working nights, weekends, and holidays. Key responsibilities include ensuring timely phone responses, coaching staff through call scoring and handling guest issues, training new and existing staff on procedures, managing lead follow-up diligently, and managing staff schedules including breaks and shift changes effectively. This position offers a dynamic work environment in a highly regarded resort destination and contributes directly to the guest experience and overall operational success. It is an excellent opportunity for hospitality professionals seeking to advance their career with a reputable company known for growth and innovation in the hotel management industry.

• High school diploma or equivalent
• Prior call center, front office, or reservations experience required
• Must possess multi-tasking and leadership abilities
• Excellent guest service and sales skills is a must
• Must be able to effectively communicate both verbally and written in a friendly, courteous and service-oriented manner
• Available to work nights, weekends and holidays, with the flexibility to work overtime as needed