Airport Service Agent (GRR) - $16 per HOUR

CLEAR is a pioneering technology company focused on revolutionizing the travel and security experience for millions of people across North America. With nearly 19 million members and over 100 partners, CLEAR utilizes cutting-edge identity verification solutions to enable frictionless, safe journeys. Their innovative identity platform links users to their stored personal and payment cards, transforming the way individuals live, work, and travel. CLEAR stands out in the industry for its unwavering commitment to privacy and trust, ensuring that members have complete control over their personal information with a steadfast policy against selling user data. The company is recognized at the highest levels of U.S. government security, featuring certifications such as the Qualified Anti-Terrorism Technology designation under the SAFETY Act. CLEAR is deeply invested in providing a secure, efficient, and seamless travel experience. The company’s dedication to safety extends to compliance with COVID-19 vaccination requirements, where applicable, while offering reasonable accommodations for protected medical or religious reasons. Equal employment opportunity is fundamental at CLEAR, which fosters a diverse and inclusive workplace free of discrimination based on race, religion, gender identity, sexual orientation, veteran status, disability, or any other legally protected class. The CLEAR Service Agent plays a critical role in enhancing the customer journey within airport environments. Serving as the face of CLEAR, these agents are stationed at the airport to provide direct assistance to passengers using CLEAR’s services and technology. They act as knowledgeable, friendly representatives who help travelers navigate CLEAR’s airport lanes, handle inquiries, and resolve any issues with the technology promptly. Service Agents also ensure compliance with all security and safety policies and facilitate smooth interactions between passengers and CLEAR's products. This role demands a highly customer-focused individual who thrives in fast-paced, high-volume settings commonly found in airports. Service Agents must be energetic, positive, and adaptable, offering exemplary hospitality and communication skills. The position requires walking through airport terminals and CLEAR lanes to directly engage with the traveling public and members, ensuring that each interaction is efficient and pleasant. Service Agents are expected to troubleshoot technical challenges on the spot, providing immediate resolutions to maintain a seamless flow. The job requires readiness to stand for extended periods, often up to eight hours daily, reflecting the dynamic nature of the airport environment. Open availability and flexibility to work various shifts are essential to meet operational demands. Prior customer service experience is mandatory to ensure the ability to manage customer expectations effectively and to deliver a superior service experience consistently. By joining CLEAR as a Service Agent, employees benefit from complimentary CLEAR memberships for themselves and discounted memberships for family and friends. They can also participate in the company’s 401(k) retirement plan, which includes a company match, offering financial growth opportunities. Furthermore, agents receive paid holidays, with increased pay incentives when working on these days. The comprehensive benefits package further underscores CLEAR's commitment to rewarding its workforce and supporting their professional and personal well-being.

• must be 18 years of age or older
• ability to stand for up to 8 hours per day
• previous customer service experience required
• open availability and flexibility to work a variety of shifts
• ability to work in a busy, fast-paced environment
• customer service orientation and communication skills
• willingness to comply with security and safety guidelines