Airport Red Coat Agent (Delta) - Portland, ME

Unifi is a prominent aviation services provider dedicated to delivering exceptional passenger assistance and ground services at airports. Known for fostering a professional and welcoming environment, Unifi excels in supporting diverse airline clients and their passengers to enhance the overall travel experience. As a company committed to safety, efficiency, and superior customer service, Unifi plays a critical role in ensuring smooth operations in the fast-paced and dynamic airline industry. The company values teamwork, strong work ethics, and the ability to adapt to various challenges encountered in airport settings. The Passenger Service Agent position at Unifi offers an exciting opportunity to work closely with travelers, helping them navigate the complexities of airport procedures with friendliness and efficiency. This role involves assisting passengers throughout arrival and check-in, including those who require special accommodations such as unaccompanied minors, VIPs, and individuals needing wheelchair assistance. The Passenger Service Agent is integral to ticketing, boarding, baggage servicing, and resolving passenger inquiries and complaints by operating sophisticated computerized systems. Additionally, the role requires effective coordination with ramp service agents to manage wheelchairs, strollers, and gate-checked bags, ensuring these items are ready for loading and promptly delivered. Operating vital airport equipment such as jet ways and handling carrier-specific reservation and ticketing software is an essential part of the daily responsibilities. The position demands physical stamina as agents often need to push wheelchairs throughout the terminal and gate areas. A strong emphasis is placed on customer service excellence, safety protocols, and the ability to work collaboratively within a detail-oriented team. The working environment is dynamic and sometimes challenging, with exposure to varying weather conditions and airport operational noises. Flexibility in working hours, including nights, weekends, holidays, and overtime, is required to meet the demands of an operational shift bid system. Overall, this role is ideal for individuals who are detail-focused, possess excellent interpersonal skills, and thrive in a customer-centric role within the aviation industry. Employment is full-time and includes mandatory SIDA security training to obtain airport authority identification. This is an entry-level opportunity, welcoming open-minded candidates with or without prior experience. The salary is competitive within the industry, reflecting the responsibilities and the unique working conditions of airport ground services.

• must be a local (in-state) resident
• ability to pass a pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• must have authorization to work in the united states as defined by the immigration reform act of 1986
• must complete sida training to obtain airport authority identification security
• no prior experience necessary, must be open minded and ready to work as part of a detail-oriented team