Airport Customer Service Supervisor - FSD - Quick Hire!

Unifi is a leading company in the aviation services industry, boasting decades of experience and a strong commitment to innovation, adaptation, and growth. With its wealth of expertise in airline ground services, Unifi has established itself as a trusted partner by providing exceptional service to ensure aircraft and passengers reach their destinations safely and efficiently. The company’s vision is to be the most respected in its field by delivering outstanding experiences that highlight safety, reliability, and customer satisfaction. Unifi's dedication to excellence is evident in its comprehensive approach to ground handling, encompassing ticketing, check-in, baggage services, and passenger assistance for diverse traveler needs. Unifi is seeking passionate and empathetic individuals with integrity to join their growing team. These team members will play an essential role in offering superior customer service to passengers across various touchpoints, including arrivals, check-in, boarding, baggage handling, reservations, and managing queries or complaints. The role places a strong emphasis on leadership and teamwork, as successful candidates will be responsible for guiding a team of agents to uphold the highest standards of service. Key to the position is fostering an environment where employees, customers, and partners feel valued through thoughtful communication and sound decision-making. Employees at Unifi also enjoy unique benefits such as flight privileges available shortly after joining, competitive pay schedules, and comprehensive medical, dental, and vision insurance coverage — benefits that demonstrate Unifi's commitment to its workforce’s wellbeing. Beyond the core operational responsibilities, the role requires a focus on safety and compliance, promoting a secure workplace that aligns with regulatory standards and company policies. Candidates can expect a dynamic, fast-paced work environment that demands physical activity and flexibility regarding shifts and working conditions. This position is a fantastic opportunity for individuals looking to build a rewarding career in the aviation ground services sector while enjoying the tangible perks of working with a reputable industry leader.

• High school diploma or equivalent
• At least 18 years of age
• Ability to obtain airport, state, or customs credentials
• Physical ability to lift up to 70lbs and perform tasks such as pushing, pulling, walking, standing, reaching above shoulder, stooping, squatting, kneeling, bending, reaching out, grasping, climbing, and crawling
• Willingness to work rotating shifts, nights, weekends, holidays, and overtime
• Ability to work outdoors in varying seasonal weather conditions